Ratings based on 16 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.8 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2023
Good & clean
Comment from Hotel Management
12 Sep 2023 by Maria, Hotel Management
Hi, Izaman! We are elated to know that you liked our services. Regards, Maria
by A verified traveler
Posted 23 Nov 2021
Overall not good
by A verified traveler
Posted 21 Sep 2020 on Hotels
Comment from Hotel Management
2 Oct 2020 by Leo, Hotel Management
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Leo
by A verified traveler from cameron highland
Posted 31 Aug 2020
the service is a very disappointed... the room is dirty.. not worth the price☹️☹️☹️
Comment from Hotel Management
2 Sep 2020 by Thomas, Hotel Management
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Thomas
by A verified traveler
Posted 7 Mar 2020 on Hotels
Comment from Hotel Management
8 Mar 2020 by OYO, Hotel Management
Hi, Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Nini!
by A verified traveler
Posted 7 Dec 2019
Comment from Hotel Management
9 Dec 2019 by Joey, Hotel Management
Hi, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Joey
by A verified traveler
Posted 15 Sep 2019
Surprised at how large the room was with very pretty decor! As is standard in Malaysia, a very small bathroom with the shower over the toilet. Very noisy main road out the window did make sleeping difficult but was easy to get everywhere
Comment from Hotel Management
15 Sep 2019 by Edward, Hotel Management
Hi, Thank you so much for the positive rating. It seems that you aren't completely satisfied with our services, we've highlighted the matter to our relevant team to ensure a comfortable and relaxing stay in the future. Regards, Edward
by A verified traveler
Posted 10 Sep 2019
Comment from Hotel Management
11 Sep 2019 by Edward, Hotel Management
Hi, As per the feedback, it seems that your stay with us has not been up to the mark, however, we'll definitely improvise our services with our continuous efforts. Do give us another chance and we'll ensure that you experience the comfort and hospitality we are known for. Hope to host you soon :) Regards, Edward
by A verified traveler
All are fine
Posted 2 Sep 2019 on HotelsWater pressure is very low......
Comment from Hotel Management
3 Sep 2019 by Edward, Hotel Management
Hi Tan! We feel blessed to see that you took out time to update us with your valuable suggestion and review so we can reach a better quality level. Regards, Edward
by A verified traveler
Posted 23 Aug 2019
Comment from Hotel Management
24 Aug 2019 by Zara , Hotel Management
We regret that the stay turned out to be an average one, Request you to consider this an off case since this is definitely not how we wish our guests to feel. We would love to know more about how we can change that in your eyes so that the required issues get eradicated properly, off our system. Feel free to reach out to our direct contact handles. Regards, Zara
