Ratings based on 998 Verified Reviews

3.5 out of 5
69% of guests recommend
3.2 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted 14 Jul 2021 on Travelocity
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
1 out of 5
by A verified traveler

Hot, no power for several nights, run down

Posted 14 Jun 2021 on Hotels
We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
2 out of 5
by A verified traveler

Posted 13 Jun 2021 on Orbitz
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
3 out of 5
by A verified traveler

Posted 7 Aug 2020
Comment from Hotel Management
11 Aug 2020 by Jessica, Hotel Management
Thank you very much for taking the time to leave us a feedback! We will continue to work on improvement on our products and services!
2 out of 5
by A verified traveler

Posted 5 Feb 2020
Comment from Hotel Management
5 Feb 2020 by Jessica, Hotel Management
Hafa Adai! Thank you very much for taking the time to leave us a rating! We sincerely apologize for not meeting your expectations. We will continue to work on improvement on both our product and service. We hope that you'll visit us once again and allow us the chance to serve you better.
3 out of 5
by A verified traveler

Posted 29 Jan 2020 on Hotels
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Comment from Hotel Management
30 Jan 2020 by Jessica, Hotel Management
We apologize for not meeting your expectations. We will continue to work on improvement on both our product and service.
2 out of 5
by A verified traveler

Posted 26 Jan 2020
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
Comment from Hotel Management
26 Jan 2020 by Jessica, Hotel Management
Hafa Adai from Pacific Star Resort & Spa. We apologize for any inconvenience you may have experienced with us during your stay. Please rest assured that we will take these matters into full consideration and share it with our team involved. We hope that you will re-consider staying with us once again and that we will be able to address these issues before your next visit.
2 out of 5
by A verified traveler

Nope

Posted 13 Jan 2020 on Hotels
This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
Comment from Hotel Management
13 Jan 2020 by Jessica, Hotel Management
Thank you for posting a review of our resort. We apologize for any inconvenience you may have experienced with us during your stay. Please rest assured that we will take these matters into full consideration and share it with our team involved. We thank you for your comments and look forward to having you once again as our valued guests and hope that you will allow us the opportunity to serve you better.
4 out of 5
by A verified traveler from Guam

Posted 1 Jan 2020
It was a good idea to have a good time and an original post on my own experience and the most important thing is to be understood.
Comment from Hotel Management
6 Jan 2020 by Jessica, Hotel Management
Hafa Adai! Thank you very much for taking the time to leave us a feedback! We are glad to hear that your are overall satisfied with your stay! We look forward to your next visit!
4 out of 5
by A verified traveler

Posted 25 Dec 2019 on Hotels
Comment from Hotel Management
27 Dec 2019 by Jessica, Hotel Management
Hafa Adai! Thank you very much for taking the time to leave us a rating! We are happy to hear that you are overall satisfied with your stay! We look forward to your next visit!
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