Ratings based on 969 Verified Reviews
3.6 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dededo
Posted 22 Apr 2024
Booked a weekend stay with my husband & two toodlers(2 & 4). Staff around the hotel were more welcoming & friendlier than the ones at the front desk/check-in counter. Our room was nice & clean with basic amenities. 3G cell data in the room & their WiFi is pretty much useless between 4pm - 6am. Kids enjoyed the pool of course, had to practically drag them out of it. Food was not that great, ordered takeouts instead. Coffee shop was decent. You have to walk a great deal to get to and from anywhere around the hotel pretty much, even the parking lot, didn’t really mind it though just felt bad for my poor kiddies.
by A verified traveler
Posted 17 Feb 2024
Breakfast menu wasn’t so great.
by A verified traveler
Posted 30 Jan 2024 on Hotels
by A verified traveler
Posted 24 Jan 2024
Always in need of more pillows & Towels
by A verified traveler
Posted 10 Dec 2023
Staffs were friendly and helpful. What I didn’t like was the wifi internet. Although I was getting good wifi signal I can’t access the internet. Some other times it was good though.
Comment from Hotel Management
4 Jan 2024 by PIC GUAM HOTEL, Hotel Management
Hafa Adai, Thank you for your review! We are delighted that you left PIC with such wonderful memories! It is our goal to provide a fun and entertaining experience for everyone. Though, we regret that you encountered a few problems with Wi-Fi, and we apologize again for the inconvenience. We are working with our internet provider to resolve the issue as soon as possible. We appreciate your feedback. Please visit us again soon!
by A verified traveler
Posted 10 Dec 2023 on Hotels
by A verified traveler
Posted 30 Nov 2023
I was so scard of bugs（geko and cockroach）in a room.
Comment from Hotel Management
4 Jan 2024 by PIC GUAM HOTEL, Hotel Management
この度はPICグアムをご利用いただきまして誠にありがとうございました。館内の害虫駆除は行っておりますが、お部屋で見られたということで、大変恐れ入ります。南国ではございますので、ゲッコーはグアムの家の中など、あらゆるところで見られます。今後もお客様の貴重なご意見をうかがいながら、安心、快適なご滞在ができるホテル作りを目指したいと存じます。
by A verified traveler
Posted 25 Nov 2023 on Travelocity
The staff is super friendly and the hotel is decent as far as cleanliness and aesthetics go. But, they placed me in Building B which is the ghetto of PIC. Not only is it super far and confusing to get to and from, but the beds were so hard it felt like sleeping on the floor, and the view is not great. Zero cushion on the bed, both my daughter and I had a hard time falling asleep, my daughter gave up and slept on the couch.
I’ve stayed in Building A before the beds are better but it’s not amazing, but staying in the Main Tower is very nice. Beautiful view, comfortable beds, and nice amenities.
Comment from Hotel Management
4 Jan 2024 by PIC GUAM HOTEL, Hotel Management
Hafa Adai,Thank you for posting a review of your PIC experience. We are delighted that you enjoyed the hospitality of our team members! We deeply apologize what you felt with the condition of the room. We are currently working on converting to new Furnitures and we hope you'll visit us again.
by A verified traveler
Posted 7 Sep 2023
If you go to oceana B and A you don’t need workout.
Property connection is very very poor
by A verified traveler from Eagle Mills
Posted 28 Aug 2023
