Ratings based on 996 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Beach access and great snorkeling, nice pools/pool area
Comment from Hotel Management
2 May 2024 by The Hilton Guam Resort & Spa Team, Hotel Management
Håfa Adai Paul,Thank you so much for your review! We're happy to hear that you enjoyed the beach access and snorkeling, as well as our pools. It's always exciting for us to know that our guests are having such wonderful experiences with the natural beauty we have to offer right at our doorstep.We hope to welcome you back to Hilton Guam Resort & Spa soon for more fun in the sun and relaxation by the pool!Thank you and Si Yu’os Ma'åse,The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 14 Apr 2024
The Tasi Suites had nice amenities. The staff at the Tasi Check In desk were very professional and polite. The room was nice and had a great view.
Comment from Hotel Management
15 Apr 2024 by Hilton Guam Resort & Spa, Hotel Management
Håfa Adai Terry,Thank you for the fantastic review! We're delighted to hear that you enjoyed your stay at the Tasi Suites with its amenities and the beautiful view from your room. It’s wonderful to know that our staff made a positive impression with their professionalism and politeness.We hope to have the pleasure of hosting you again soon for another excellent experience at Hilton Guam Resort & Spa.Thank you and Si Yu’os Ma'åse,The Hilton Guam Resort & Spa Team
by A verified traveler from Hagatna
Posted 13 Apr 2024
Booked a double bed. Got to the room to find just one bed. Went back to the front to get the correct room but was told they just sold out of the last double and they had upgraded me. I asked if they expected someone to sleep on the floor and that taking a bed away from me was not an upgrade regardless of how nice the room was. The response was confusion and “but sir you got an upgrade.” They finally told me that they would be “more than happy to bring me a small folding bed and don’t worry because they will waive the fee for that.” The room and hotel were clean, no issues there. Just a lack of awareness and possibly incompetence at the front desk.
Comment from Hotel Management
13 Apr 2024 by Hilton Guam Resort & Spa, Hotel Management
Håfa Adai Kristopher,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered regarding the room type during your stay. It is clear from your feedback that the solution offered did not meet your expectations, and for this, we are truly sorry.At Hilton Guam Resort & Spa, we strive to ensure every guest feels cared for, valued, and respected. It seems we fell short of our goal in your case. Your comments with our front desk team to improve our communication and service delivery. We are also reviewing our room assignment and upgrade procedures to prevent similar situations in the future.We appreciate your compliments about the cleanliness of our hotel and are glad that aspect met your expectations. We hope to have another opportunity to host you and provide a better experience.Thank you and Si Yu’os Ma'åse,
The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 25 Feb 2024
Comment from Hotel Management
27 Feb 2024 by Hilton Guam, Hotel Management
Håfa Adai Makoto,Thank you for giving us a perfect 5 out of 5 rating on Expedia! We're happy to know that your stay with us met all your expectations. It's always our goal to provide exceptional service and memorable experiences for our guests.We look forward to the opportunity to welcome you back to the Hilton Guam Resort & Spa for another outstanding visit.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
1 Feb 2024 by Hilton Guam Resort & Spa, Hotel Management
Håfa Adai Darren,Thank you for the excellent 5 out of 5 rating on Expedia! We're delighted to know that your experience with us was outstanding. We look forward to welcoming you back to Hilton Guam Resort & Spa for another exceptional stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 27 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by Hilton Guam Resort & Spa, Hotel Management
Håfa Adai Joonseok,Thank you for the perfect rating on Hotels.com! We're delighted to know that your experience with us was exceptional. We look forward to welcoming you back to Hilton Guam Resort & Spa for another outstanding stay.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
18 Jan 2024 by Hilton Guam, Hotel Management
Håfa Adai DENNIS C,Thank you for your 8 out of 10 rating! We're glad you had a positive experience and appreciate your feedback. We look forward to welcoming you back to the Hilton Guam Resort & Spa.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Hilton Guam Resort & Spa, Hotel Management
Håfa Adai James,Thank you for your rating. We're glad to know that your experience with us was positive, and we appreciate your feedback. We're committed to making your next visit even more enjoyable.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
1 Jan 2024 by Hilton Guam, Hotel Management
Håfa Adai JIHYUN,Thank you for sharing your rating! We're glad to hear you had a positive stay with us at Hilton Guam Resort & Spa. We'd love to hear any feedback you have for making your next visit even better. Thank you and Si Yu’os Ma'åse, The Hilton Guam Resort & Spa Team
by A verified traveler
Posted 28 Dec 2023
Nice access to water
Comment from Hotel Management
28 Dec 2023 by The Hilton Guam Resort & Spa, Hotel Management
Håfa Adai Kurt,Thank you for your rating. We're glad you appreciated the easy access to the water and hope you had the opportunity to enjoy the fantastic snorkeling right off our property. Tumon Bay's beauty is indeed a highlight for many of our guests, and we're delighted it contributed to your positive experience. We look forward to welcoming you back for more beautiful moments and exploration.Thank you and Si Yu’os Ma'åse',The Hilton Guam Resort & Spa Team
