Ratings based on 880 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Nice and clean
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for your feedbak, we love having you here!
by A verified traveler
Posted 15 May 2024
Staff very helpful, nice.
Comment from Hotel Management
22 May 2024 by General Manager, Hotel Management
Thank you for your kind evaluation, we love having you here!
by A verified traveler
Posted 13 May 2024
Bedding dingy yellow and spread’s discolored. Remember need to speak slowly since often Spanish not first language. Breakfast was good. Great meal service ( guy was attentive, efficient, accommodating).
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Miss Kathleen, Thank you for your detailed feedback. We're glad you enjoyed the breakfast and received excellent service. We apologize for any inconvenience regarding the bedding color and spread's condition. We take your comments seriously and will address this promptly. We hope to welcome you back for an improved experience.
by A verified traveler from ROMA
Posted 12 May 2024
Great AirPort hotel
Staff was so kind
They shouldnt close the parking when the have private events
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you had a great experience at our airport hotel and that our staff treated you kindly.We appreciate your suggestion regarding parking during private events. We'll review our policies to ensure the best experience for all our guests.Looking forward to welcoming you again soon!
by A verified traveler
Posted 9 May 2024
Es lugar cercano al aeropuerto muy limpio y las personas que trabajan aquí son muy amables y servicia les y los desayunos muy buenos.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Agradecemos profundamente sus valiosos comentarios, nos encataría recibirle nuevamente.
by A verified traveler from Sherman
Posted 15 Apr 2024
Nice and really comfortable bed. The bathroom needs to be updated I could see some stains in the shower.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Thank you for your feedback regarding your recent stay. We're delighted to hear that you found our beds comfortable. However, we apologize for any inconvenience caused by the condition of the bathroom. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved stay in the future.
by A verified traveler
Posted 14 Apr 2024
There is a convenient restaurant within walking distance.
The staff at hotel are so customer service friendly and so courteous. Our room was very cozy.
Thank you so much for such an amazing world class customer service experience. 👍✌
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Thank you for taking the time to share your wonderful feedback with us! We're thrilled to hear that you enjoyed your stay and that our convenient location, friendly staff, and cozy room contributed to a pleasant experience. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future.
by A verified traveler
Posted 3 Apr 2024
Tuve un problema con la regadera de mi habitación, el agua se salía y se mojaba todo el baño, el agua incluso salía por la puerta. Lo reporté desde la primera noche y lo hacía cada que nos duchabamos; el staff de limpieza siempre se mostró dispuesto a secar el baño cada que se usaba la regadera, pero las personas de recepción no parecían reportar nuestro problema ni intentar solucionarlo. En mi última noche un señor de limpieza lo comunicó a uno de sus superiores y fue cuando por fin intentaron solucionarlo y pusieron silicón para intentar detener la fuga, pero el agua se seguia saliendo. Si hubieran hecho caso a mi reporte desde la primera vez, hubiera podido haberse solucionado con tiempo, pero tristemente no fue así y el problema arruinó mi estancia por completo, era absolutamente tedioso ducharse.
La recepcionista que nos atendió durante el turno de la tarde era muy indiferente.
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Estimada Srita. Fernanda:Lamentamos profundamente los inconvenientes que experimentó durante su estancia en nuestro hotel. Es decepcionante escuchar que su experiencia se vio afectada por el problema con la regadera en su habitación y que no se abordó de manera oportuna y efectiva por parte de nuestro personal.Apreciamos que haya compartido sus preocupaciones con nosotros y que haya tomado el tiempo para informarnos sobre el problema. Lamentamos mucho que su experiencia haya sido arruinada y entendemos completamente su frustración. Queremos asegurarle que esto no refleja nuestros estándares habituales de servicio al cliente y estamos trabajando para mejorar nuestros procesos de comunicación y respuesta a los problemas de los huéspedes.Esperamos sinceramente tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que valoramos su negocio y su satisfacción como nuestra máxima prioridad.Si hay algo más en lo que podamos ayudarle o si desea discutir su experiencia en más detalle, no dude en ponerse en contacto con nosotros directamente.Atentamente,María TorresGMmtorres@hamptontampico.com
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
¡Muchas gracias por su amable evaluación! Esperamos verla nuevamente en un futuro.
by A verified traveler from Houston
Posted 11 Mar 2024
Requested a special needs room and wasn’t able to get it.
Upon arrival reception was not able to guarantee the ride to the airport next morning causing a big headache.
Comment from Hotel Management
20 Mar 2024 by General Manager, Hotel Management
We apologize for the inconvenience you experienced regarding the special needs room request and transportation to the airport. We understand the importance of accommodating our guests' needs and ensuring a smooth experience. We will review our procedures to address these issues and improve our service in the future. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience on your next visit.
