Ratings based on 200 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Gary Brashier-General Manager, Hotel Management
Dear Zenaida,Thank you for being our guest and thank you for taking the time to share your experience with us. We are very happy to hear that you enjoyed your stay. We hope to see you again the next time you visit Tampa.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 27 May 2024
Woodbridge
Comment from Hotel Management
27 May 2024 by Gary Brashier-General Manager, Hotel Management
Dear Curtis,Thank you for being our guest and thank you for taking the time to share your experience. We are extremely appreciative of your support and happy to see you had an enjoyable stay. We hope to see you again soon.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 24 May 2024
I love it safe and clean place
Comment from Hotel Management
27 May 2024 by Gary Brashier-General Manager, Hotel Management
Dear Sandra,Thank you for being our guest. Our team is happy to see that you enjoyed your stay and that we provided a clean and safe place to stay. We hope to see you again soon.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 20 May 2024
The property was sufficient to support my needs while transitioning between locations. Hotel was conveniently located. My only issues was that my microwave did not work and over the course of my stay, it was never looked at, fixed or replaced once reported.
Comment from Hotel Management
21 May 2024 by Gary Brashier-General Manager, Hotel Management
Dear Brian,Let me start by apologizing for the lack of response by both my front desk staff and maintenance staff regarding the non-functioning microwave. I am very sorry. I will work both departments so that issues like the one you experienced do not get overlooked for future guests. Thank you staying with and thank you for taking the time to share your experience.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 9 May 2024
The Young lady that works at the front desk, I think her name is Keisha is very pleasant. She is very energetic, and professional, and ensured that our two-day stay went well. Room 417 was very spacious and pretty clean, king sized bed, was not, but that was rectified very quickly with the staff. Laundry on-site, and there is a bonus to sign up, I only had to pay for soap with the bonus added for signing up. Movie theater, Starbucks, and three restaurants are right in the same complex, so the hotel location is very convenient for anyone who doesn't want to drive for food.
Comment from Hotel Management
9 May 2024 by Keshia - Guest Service Ambassador, Hotel Management
Dear Audrey,Thank you for your glowing feedback! We are very happy to hear that you enjoyed your stay. Thank you for highlighting some of our amenities and nearby points of interest. I will share your review with the entire staff. We look forward to hosting you again in the near future. Best regards,Keshia ReidGuest Service LeadWoodspring Suites Tampa Airport
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Gary Brashier-General Manager, Hotel Management
Dear Ebony,On behalf of both WoodSpring Suites and Expedia, I would like to extend my most sincere apologies for the errors that were experienced with your reservation. Please know that the system error that caused the issue has been found and addressed.Sincerely,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 28 Apr 2024
Smell of weed and cigarettes inside the facilities everywhere. Bedroom floor was sticky and dirty. There were cockroaches in the room, bath towels were stained, there were no complementary shampoos or conditioners nor hair dryer. Bed was uncomfortable and only 2 pillows provided. When staff was notified there were no actions taken barely an apology even though photos were shown of cockroaches. We will never be back at this location.
Comment from Hotel Management
29 Apr 2024 by Keshia - Guest Service Ambassador, Hotel Management
I would like to apologize for providing a less than clean room upon your arrival. I would like to also apologize for failing to meet your expectations during your recent stay. I will share your review with my entire staff so we can make the necessary improvements for future guests.
by A verified traveler
Posted 23 Mar 2024
There is a restaurant within a short walk that has a nice menu and not really expensive
Comment from Hotel Management
25 Mar 2024 by Gary Brashier-General Manager, Hotel Management
Dear Stephen,Thank you for staying with us. We are happy to see that you enjoyed your stay and enjoyed a meal at Tampa Joe's. We hope to see you again soon.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 16 Mar 2024
I was told it was non smoking and asked to agree to not smoke in room only to find the room had such a terrible smoke Oder that it made my clothing stink within 5 min in the room. When entering the hotel it appeared people were living there in a section8 type housing arrangements rather than trying to debate with the front desk I chose to find another hotel.
Comment from Hotel Management
18 Mar 2024 by Gary Brashier-General Manager, Hotel Management
Dear Gregory,That you for being our guest. I would like to apologize for failing to meet your expectations on your recent visit. We are happy that you were able to find accommodations at another location on such short notice.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
by A verified traveler
Posted 11 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Gary Brashier-General Manager, Hotel Management
Dear Becky,Thank you for being our guest. I would like to apologize for failing to meet your expectations on your recent stay. I will share your feedback with my entire team so we can work to make improvements.Best regards,Gary BrashierGeneral ManagerWoodSpring Suites Tampa Airport
