Ratings based on 558 Verified Reviews
2.8 Room cleanliness
3.0 Service & staff
3.1 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
I got blamed for smoke smell in the room
They kept my deposit. Im never going to that place again.Guest fighting and the police had to come.This is the worst place to stay.TERRIBLE EXPERIENCE!!!!!!!
Comment from Hotel Management
14 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Lorraine,We are sorry to hear your recent experience at the RED ROOF PLUS+ & SUITES TAMPA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 10 May 2024
Rooms need renovation.
Comment from Hotel Management
11 May 2024 by Linton RediResponse Specialist, Hotel Management
Dear Ramona,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. I was disappointed to see your low scoring. You mentioned that our rooms need renovation. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Our Red Roof team value you as our guest and appreciate your business. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. Best regards, Linton Red Roof Management RediResponse Specialist
by A verified traveler from Murphy
Posted 6 May 2024
Not a good location.
Comment from Hotel Management
8 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Melissa,Thank you for taking the time to tell us about your stay at the RED ROOF PLUS+ & SUITES TAMPA. We appreciate your 3/5 score. However, it's truly disheartening to see you highlight that you are not satisfied with the location. We are very sorry for your experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 6 May 2024
Clean and quiet. Don’t know what the extra $55 for ‘amenities’ was cause there were no additional amenities.
Comment from Hotel Management
8 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Emma,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. Our goal is to provide a quiet and clean stay for all our guests and we're proud to have achieved that with your visit. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.As it relates to the 5.00 extra charge I am not privy to such information, so you can contact the hotel directly to get additional assistance. However, the 50.00 charge was for incidentals and was refunded to account. It can take up to ten business days to reflect on your account. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 30 Apr 2024
Don't believe the pictures or the reviews. This place is a dump. Our non-smoking room smelled like weed and shifty folks where hanging out in parking lot smoking. Listen, I'm not a prude but had my 4 y.o. daughter and would never smoke inside. The restaurant pictured is full of mattresses. The floors were so filthy our socks were black in 5 minutes. Checking in, staff tried to stiff me with extra charge to put a hold on my credit card. YOU want to put a hold on MY money then charge me for it?! When I complained about the filth and smell staff were rude and implied I was being biased. Because I don't want my daughter sleeping in a filthy room that smells of pot where the TV has been tore out of the wall, the handles are falling off the door, and strangers are partying in the parking lot till late?!? I know were weren't paying for top of the line, but for over $110 a night you would expect a clean and safe room and staff that weren't negligent jerks.
Comment from Hotel Management
1 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Eric,We are sorry to hear your recent experience at the RED ROOF PLUS+ & SUITES TAMPA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
The room was pretty dirty overall the sheets seemed fine but we found hair at the sheet covers, the bathtub was dirty as well we had to bathe on flip flop, really glad it was just for sleeping and the bed and air conditioning was decent at least, definitely do not recommend it specially if staying with children, no elevator and weird smell on the room as well. Just spend a bit more per night on a better quality hotel.
Comment from Hotel Management
30 Apr 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hello Jose,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Tampa. I'm happy our AC and beds were up to your standard. However, it's saddening to hear that your stay did not meet your expectations due to the indicated unclean conditions and foul odor. Red Roof apologize for such poor experience. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 Apr 2024
Nothing special, it was ok
Comment from Hotel Management
25 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear John,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Apr 2024
Little dirty
Comment from Hotel Management
23 Apr 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Fanny,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES TAMPA. I'm so glad we earned your 4/5 score. However, it's truly disheartening to see you highlight that the lack of cleanliness hindered your stay. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 Apr 2024
Excellent!
Comment from Hotel Management
20 Apr 2024 by Linton RediResponse Specialist, Hotel Management
Hi Paola,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES TAMPA. It's great to read you had an excellent experience. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Linton RediResponse Specialist, Hotel Management
Hello Mark, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES TAMPA and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
