Ratings based on 988 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
good everything
by A verified traveler
Posted 10 May 2024
We stayed to be close to the airport, and took advantage of the free shuttle to get there. Rhe place was very clean, staff was very nice, breakfast was good, and we will surely stay there again.
by A verified traveler from Winchester
Posted 7 May 2024
Limited parking, I could not access the internet
by A verified traveler from Knoxville
Posted 18 Apr 2024
Overall, we enjoyed our stay and will come back. Breakfast was nice and hearty. Super easy to get to, right next to Bahama Breeze. Fantastic sidewalk areas to walk your dog and relax on the benches. Couple things to mention. Pool needs to be cleaned more frequently. Spray bleach under the soap tray in showers, it's funky under there. Please let the night staff be mindful of people sitting in the breakfast area. If we ask to turn down the TV cause it's loud, please don't refuse to do it cause you can't hear your music show.
Comment from Hotel Management
18 Apr 2024 by Carol Larson, Hotel Management
Thank you for the feedback
by A verified traveler
Posted 16 Apr 2024
Clean and quiet
Comment from Hotel Management
18 Apr 2024 by Carol Larson, Hotel Management
Thank you for the review
by A verified traveler
Posted 13 Apr 2024
Ok
Comment from Hotel Management
18 Apr 2024 by Carol Larson, Hotel Management
thank you for your feedback.
by A verified traveler
Posted 9 Mar 2024
Good location
Comment from Hotel Management
12 Mar 2024 by Carol Larson, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 2 Mar 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Carol Larson, Hotel Management
Thank you for the feedback
by A verified traveler
Posted 1 Mar 2024
I am hesitant to rate the hotel a 5 due to the first room I was given. Room 106 (and probably 108) be should be given to the people who check in last. 106 is the first room off the lobby and directly across from the elevators. Very noisy with people checking in late into the night. I had asked to be moved and was not accommodated.
The following morning I spoke to Rolanda, front desk clerk, and explained the situation telling her I had an 8-hr drive the next day and could not stay in 106. At first she said it was a sold out hotel for that night and couldn’t do anything. I replied that I didn ‘t know a reservation gave you a specific room. She said she would speak to the manager. After having “breakfast”, she stopped me and said I would be moved. I thanked her.
A good night’s sleep and when I checked out Rolanda was on the desk and I thanked her again. The hotel should really think about giving out room 106 only in the evening.
Comment from Hotel Management
6 Mar 2024 by Carol Larson, Hotel Management
Thank you for your feedback
by A verified traveler
Posted 29 Feb 2024 on Hotels
Comment from Hotel Management
6 Mar 2024 by Carol Larson, Hotel Management
THank you for your response. It appears that you enjoyed your stay
