Ratings based on 983 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 9 Jun 2024
Reception with a very strong smell of smoke. room hallway with a bad smell (like mold mixed with smoke). The room had a bad smell, it smelled of mold, there was no carpet, but there was a bad smell, the wooden floor was extremely dirty (my daughter spilled some water on the floor when we dried it with paper, the paper, which was white, turned dark brown with dirt and to Close in the morning we saw a small cockroach walking around in the TV cabinet.
The “breakfast” advertised as included that is offered is a joke, it has 3 snacks, some bags of cereal and a coffee machine, the breakfast environment has 1 table and 5 stools.
Definitely very bad.
Comment from Hotel Management
9 Jun 2024 by Hotel Management , Hotel Management
Dear Juliano, Thank you for sharing your experience. We sincerely apologize for your unpleasant conditions, including the pungent smells, unclean floor, and pest issue. This is not the standard we aim to provide, and we are taking immediate action to address these concerns with our housekeeping and maintenance teams. We also regret that our breakfast offerings did not meet your expectations. We are committed to improving our services and facilities, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler from Key West
Posted 2 Jun 2024
Before leaving this review I contacted the property manager, to request a refund. The same day I checked in, I checked out. I secured a room at another hotel for the remainder of my stay.
I don't recommend this property at all. It wasn't clean and I, traveling alone did not feel safe.
the Property Manager, should have responded to my email. I would never recommend this, or any other Extended Stay property ever. It should not be on a hotel list, it’s a weekly housing for people who have poor credit.
Comment from Hotel Management
3 Jun 2024 by Hotel Management , Hotel Management
Dear Stacey, We're sincerely sorry for the disappointment you experienced. Your comfort and safety are paramount to us, and we apologize for any concerns you had. We understand your frustration regarding the lack of response from us, and we will address this issue internally to ensure better communication in the future. Your feedback helps us improve, and we'll work diligently to address the cleanliness and safety concerns you raised. Please accept our sincere apologies, and we hope you will allow us another opportunity to redeem ourselves.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
The staff was great but the room wasn’t fully clean the towels had stains on them and they definitely didn’t mop the floors or take something to clean them with everything else was good though very close to where we were going
Comment from Hotel Management
31 May 2024 by Hotel Management , Hotel Management
Dear Rebecca, We deeply regret that your recent experience did not meet your expectations. Your feedback about the cleanliness and breakfast offerings is concerning and not reflective of our standards. Please accept our sincere apologies for any inconvenience caused. We are taking immediate steps to address the cleanliness issues and reevaluate our breakfast offerings to meet the needs of our guests better. Your comments are invaluable as we strive to improve our services. We hope you will consider giving us another chance to provide you with a more pleasant stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
The place is dirty and it smells of mold. The breakfast is a shame and a joke! do not choose there if you expect a clean room, and breakfast with eggs, bread, and fruits. They only have oaths, hotwater, coffee, and hot chocolate as breakfast.
Comment from Hotel Management
31 May 2024 by Hotel Management , Hotel Management
Dear Jeseel, We deeply regret that your recent experience did not meet your expectations. Your feedback about the cleanliness and breakfast offerings is concerning and not reflective of our standards. Please accept our sincere apologies for any inconvenience caused. We are taking immediate steps to address the cleanliness issues and reevaluate our breakfast offerings to meet the needs of our guests better. Your comments are invaluable as we strive to improve our services. We hope you'll consider giving us another chance to provide you with a more pleasant stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 29 May 2024
Breakfast coffee and muffin that's all
Comment from Hotel Management
30 May 2024 by Hotel Management , Hotel Management
Dear Paco, Thank you for your feedback. We apologize if your experience was anything other than perfect. We strive to provide a convenient and satisfying breakfast experience and appreciate your input. We will consider your comments as we work to improve our offerings. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
It was just perfect for what we wanted and paid for. Would definitly stay again..
Comment from Hotel Management
28 May 2024 by Hotel Management , Hotel Management
Dear Angel, Thank you for your wonderful feedback! We are delighted to hear that your stay at Extended Stay America was perfect for your needs. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
Good service and great value, thank you!
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Roman, We're thrilled to hear that you had a positive experience at Extended Stay America! Providing excellent service and value is our top priority, and we're grateful for your feedback. Thank you for choosing to stay with us, and we hope to welcome you back soon for another enjoyable stay!Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
We had no ice trays or remote for TV. Office person went and found a remote in another room.
by A verified traveler
Posted 17 May 2024
The only lights in the room were the bathroom and the bedside lamp. There was no hot water. I could not log into the wifi because the front desk agent (who was talking on her cel phone while checking me in) logged me into the wrong room number. When trying to call the front desk there was no answer. I had to go to the front desk get the problem resolved. There was not any straight creamer for the coffee. Only had coffee mate with sweetner and french vanilla. I can not in good concious recommend this hotel and not very likely to ever stay again.
Comment from Hotel Management
20 May 2024 by Hotel Management, Hotel Management
Dear Christopher, We sincerely apologize for the inconvenience you experienced during your stay with us. Providing a comfortable and hassle-free experience is our priority, and it's disappointing to hear that we fell short of your expectations. Your feedback regarding the room lighting, hot water, and Wi-Fi login issues will be addressed with our team to ensure these issues are resolved promptly. We also apologize for the lack of response from our front desk and the inconvenience with the coffee creamer options. Please know that your concerns have been noted, and we are committed to improving our services. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
