Ratings based on 979 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The hallways stinks , the rooms stinks , the elevator smells real bad ..if you do a late check in it’s going to take awhile to contact a front desk because there’s no one at a desk…I was waiting for almost 45 minutes to check in because they don’t keep someone at the desk for 24hrs like regular hotel does it’s very frustrating and annoying better off paying more for a different hotel than go through the aggravation
Comment from Hotel Management
3 Jun 2024 by Hotel Management , Hotel Management
Dear Donnie, We sincerely apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment for our guests is our top priority, and we regret that we fell short of your expectations in this regard. We will address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are resolved promptly. Additionally, we will review our staffing policies to ensure that there is adequate coverage at the front desk to assist guests at all times. Your feedback is valuable to us, and we appreciate you bringing these concerns to our attention. While we know that this stay did not meet your expectations, we hope you will reconsider and give us another opportunity to exceed your expectations.Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
It was very deplorable, nasty rooms and sheets bed with blood stain.
Comment from Hotel Management
29 May 2024 by Hotel Management , Hotel Management
Dear Josean, We sincerely apologize for the deplorable conditions you encountered during your stay. It is unacceptable that the room and sheets were in such a state, and we regret the oversight. Your experience does not reflect the high standards we strive to maintain. We are taking immediate steps to address these issues with our housekeeping team to ensure this does not happen again. We value your feedback and are committed to improving our services. We hope you will consider giving us another chance to provide you with a much better experience in the future. Sincerely,Hotel Management
by A verified traveler
Posted 12 May 2024
by A verified traveler
Posted 6 May 2024
If you only there for convenience I guess go here but you need to bring an iron and ironing board, paper towels, they have a stove top but bring your own pans and silverware. Also bring dish detergent. And expect to have to retype your email info at check-in even though you as for it to hold or send to email thats already on file for room conformation, and if the guy is there sorry dont have a name but expect him to be very conversational if region is brought up and if system is down expect him to be so kind to walk the one customer up to their room while others wait because he is the only one there and then when he gets back to fix the system that went down in the first place. And lets not forget the carts be expected to be make more then one trip if its just yourself and you have a lot of items, the pool I guess was there and breakfast maybe I can't read but I didn't see any oh and the kicker dont have an emergency or question after 10:30p and before 10:30a no will be there 🙃
Comment from Hotel Management
7 May 2024 by Hotel Management, Hotel Management
Dear Twana, We appreciate your feedback and apologize for any inconvenience experienced during your stay. It seems there were several aspects that did not meet your expectations, from the check-in process to the availability of amenities and staff assistance. We take your comments seriously and will look into each issue to ensure we improve our service and facilities. We strive to offer a convenient and comfortable environment for all our guests, and we hope to have the opportunity to provide a better experience should you choose to stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 2 May 2024
Tv needs upgrades WiFi needs upgrade
Comment from Hotel Management
3 May 2024 by Hotel Management, Hotel Management
Dear Robert, Thank you for sharing your feedback with us. We appreciate your insights regarding the TV and WiFi experience during your stay. We strive to provide our guests with the utmost comfort and convenience, and your comments will certainly aid us in identifying areas for improvement. Rest assured, we will work on enhancing our amenities to ensure a more enjoyable stay for all our guests. We hope you will revisit us whenever you return to the area.Sincerely,Hotel Management
by A verified traveler
Posted 2 May 2024
by A verified traveler
Posted 30 Apr 2024
Start off its not easy to access the property. Secondly what you see in the booking pictures is not what my room looked like. the lergs on the bed were bent and broken.
no coffee! not breakfast! and front desk locked up and shut down i couldnt check out!
Comment from Hotel Management
1 May 2024 by Hotel Management, Hotel Management
Dear Joshua, Thank you for choosing us and sharing your remarks. We regret the overall experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address the problems so they are attended carefully in the future, please allow us another occasion to host and give you the flawless stay you deserve! Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
It was over all a great stay
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Billie, We're thrilled to hear you had a fantastic experience at Extended Stay America! Your satisfaction is our priority, and we're delighted you enjoyed your time with us. We look forward to welcoming you back for another wonderful stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
It was ok, the hallways do STINK. The service and attention was great overall. Shout out to Miles for changing our AC out as soon as it was reported.
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Maricarmen, Thank you for your feedback. We're pleased to hear that you appreciated the service provided by our team, especially Miles's prompt assistance with the AC. We apologize for the inconvenience caused by the odor in the hallways. Your comments are valuable, and we will address this matter to ensure a more pleasant experience for all our guests. We look forward to welcoming you back for an even more enjoyable stay in the future.Sincerely,Hotel Management
