Ratings based on 454 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
by A verified traveler
Posted 26 May 2024
Good
Comment from Hotel Management
28 May 2024 by Hotel Management , Hotel Management
Dear Edgardo, Thank you for your feedback! We are glad you had a positive experience at Extended Stay America. Your satisfaction is important to us, and we are glad you had a positive experience during your stay. We hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
Easy check in
by A verified traveler
Posted 19 May 2024
The property was clean. Rooms were quiet. Everything was so good we will stay again.
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Debbie, We're delighted to hear that your stay at Extended Stay America was enjoyable and met your expectations. Cleanliness and a peaceful environment are our priorities, and we're thrilled that you found everything satisfactory. We look forward to welcoming you back for another great experience.Sincerely,Hotel Management
by A verified traveler
Posted 15 May 2024
Elevator out of service, desk unattended
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Gregory, We regret the inconvenience caused by the elevator issue and unattended desk during your stay. While we strive to maintain all services at their best, occasional disruptions may occur. Your feedback is invaluable, and we'll address these concerns to enhance guest experience. We appreciate your understanding and hope this isolated incident won't deter you from considering us in the future.Sincerely,Hotel Management
by A verified traveler from Royal Palm Beach
Posted 15 May 2024
Elevator broke right before check in and was a negative for the stay. They did call before I arrived but it was too late to try and find a new hotel with such a short notification.
Comment from Hotel Management
15 May 2024 by Hotel Management, Hotel Management
Dear Patrick, We apologize for the inconvenience caused by the elevator issue during your stay. While we strive to maintain all amenities in proper working order, unforeseen circumstances can occasionally arise. We understand the frustration this may have caused, especially with the short notice provided. Your feedback is important to us, and we will use it to improve our communication and response procedures in such situations. We appreciate your understanding and patience during this time. If your travels bring you back to the area, we hope for the opportunity to provide you with a more seamless experience.Sincerely,Hotel Management
by A verified traveler
Posted 13 May 2024
The only elevator in the building was out of order but was only told of the problem as we were boarding the plane to get there that night at 1:00 am.To late to change hotels and of course we were put on the forth floor
Comment from Hotel Management
14 May 2024 by Hotel Management, Hotel Management
Dear Ted, We sincerely apologize for the inconvenience caused by the out-of-order elevator during your recent stay. Your experience is concerning, and we regret any frustration this may have caused, especially considering the timing of your arrival. Please know that we take your feedback seriously and are actively working to resolve the elevator issue to prevent similar occurrences in the future. We understand the importance of a smooth and comfortable stay for our guests and deeply regret falling short in this instance. Should you choose to stay with us again, we are committed to making your experience a positive one. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 7 May 2024
Elevator was not working and no one to help bring suitcases up. Smelled like sewage the whole property. Breakfast was less than a grab and go, not very kid friendly.
Comment from Hotel Management
8 May 2024 by Hotel Management, Hotel Management
Dear Yesenia, Thank you for sharing your review. We offer our sincerest apologies for the inconveniences you encountered, from the malfunctioning elevator to the breakfast offerings. Your concerns have been duly noted, and we will work to address them to ensure a more seamless experience for all our guests. We understand the importance of a comfortable stay, especially for families, and we regret falling short of meeting your expectations. We hope you will give us an opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 1 May 2024
Staff was friendly, bed was comfortable and room was clean. Wifi was a bit laggy even with the upgrade but overall a nice stay.
by A verified traveler
Posted 27 Apr 2024
Very quiet area.
Comment from Hotel Management
27 Apr 2024 by Hotel Management, Hotel Management
Dear Gary, We're delighted to hear that you enjoyed the peaceful atmosphere at Extended Stay America. Your comfort is our priority, and it's great to know we met your expectations. We look forward to your next visit!Sincerely,Hotel Management
