Ratings based on 988 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Leeds
Posted 12 Jun 2024
Staff are very friendly and helpful. Room was big clean, and comfortable. Breakfast was great. Will definitely stay at Embassy Suites again.
by A verified traveler
Posted 10 Jun 2024
The lobby area and the dining area are nice and clean. The staff is great! I guess the hotel still exists thanks to the personnel- they are professionals,absolutely skilled and polite. The atmosphere is great thanks to them. However, the rooms are old and need some serious maintenance and improvements( but clean 👌). And there’re issues with the hot water in the shower, actually there was no hot water,just a slightly warm.
So,I wouldn’t stay there again.
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 4 Jun 2024
Nice property, rooms were a little run down.
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean, Hotel Management
Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you found our property to be nice overall.We apologize for any disappointment caused by the condition of the rooms. Please know that we take your comments seriously, and we will address them with our team to ensure that necessary improvements are made to maintain the quality of our accommodations.Your satisfaction is important to us, and we appreciate your understanding. We hope to have the opportunity to welcome you back and provide you with an improved experience.Warm regards,
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that overall, you had a positive experience during your stay.We apologize for any shortcomings you may have experienced, and we're committed to addressing them to improve our services. Your feedback is invaluable to us as we strive to ensure that each guest has a comfortable and enjoyable stay.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,
by A verified traveler
Posted 30 May 2024
Overall was a good value. Close to the main highways and interstate. Many restaurants close by. Would recommend
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean, Hotel Management
Thank you for choosing to stay with us and for taking the time to share your feedback. We are pleased to hear that you found our hotel to be a good value and appreciated its convenient location near major highways and interstate, as well as the nearby dining options.Your recommendation means a lot to us, and we're delighted to have earned it. We hope to welcome you back on your next visit to the area.
by A verified traveler
Posted 27 May 2024
Very oudated property. Old and unkept flooring, painting, bathroom, doors, bedding, furniture, etc. Not the condition of other Embassy Suites I've stayed.
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean, Hotel Management
Thank you for taking the time to share your feedback with us. We’re genuinely sorry to hear that your experience at our property did not meet your expectations, particularly regarding the condition of our facilities. Please accept our sincere apologies for any inconvenience this may have caused during your stay.We take guest feedback seriously, and your comments will be shared with our management team for further review and improvement. We strive to provide a comfortable and pleasant environment for all our guests, and we regret that we fell short in this instance.We appreciate your loyalty to Embassy Suites and hope that you will give us another opportunity to exceed your expectations on a future visit. If you have any additional feedback or concerns, please don’t hesitate to reach out to us directly.
by A verified traveler
Posted 21 May 2024
by A verified traveler
Posted 20 May 2024
Very clean
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean , Hotel Management
Thank you for your wonderful 5-star review! We are thrilled to hear that you found our hotel very clean. Our housekeeping team works diligently to maintain a high standard of cleanliness, and your positive feedback is truly appreciated.We look forward to welcoming you back in the future. If there is anything we can do to make your next stay even better, please don’t hesitate to let us know.Warm regards,
by A verified traveler
Posted 14 May 2024
When I was checking in, the Internet was completely out, which made the hotel have to work in a manual state. I feel like they handled the situation very professionally, into the best of their ability. We’re so dependent on the Internet, that it can be really challenging when it is unavailable during such a crucial time as heavy check-in. The only thing I would suggest is with housekeeping, stated that we didn’t need service while we were there, but I asked for additional pillows with the housekeeper, and she said she would bring them back later, but never did. That was honestly the only disappointing part of my stay. I genuinely enjoyed the omelette station, and also wish that there was a little more variety when it comes to The breakfast buffet each day. Just switching up things so people that are staying multiple nights still feel like it’s the same exact buffet every day. It was all very good, and fresh though. Just a bit of feedback, and not a complaint.
Comment from Hotel Management
5 Jun 2024 by Matthew MacLean , Hotel Management
Thank you for taking the time to share your detailed feedback about your recent stay. We sincerely appreciate your understanding and patience during the unexpected internet outage. We strive to handle such situations as smoothly as possible, and it’s reassuring to know that you felt we managed it professionally.We apologize for the oversight with your additional pillow request. Your comfort is important to us, and we regret that we fell short in this instance. We have addressed this with our housekeeping team to ensure such requests are promptly fulfilled in the future.We’re delighted to hear you enjoyed our omelette station! Your suggestion for more variety in our breakfast buffet is valuable, and we will certainly consider it to enhance the experience for our guests who stay multiple nights.Thank you once again for your constructive feedback and kind words. We look forward to welcoming you back and providing an even better experience.
