Ratings based on 23 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2022
Our experience was amazing! This was an experience that I have always dreamed about. The guides for the excursions were the best. They were so knowledgeable and friendly. I will never forget all the beautiful sounds that you wake up to in the rainforest. The lodge was very eco friendly and the rooms were very clean. The rooms only have three walls so it is normal to find an insect here and there. I will definitely be returning.
by A verified traveler from California
Posted 16 Jun 2018
Refugio Amazonas is well organized by Rainforest Expedition, all transportation, meals and activities arranged thoughtfully, all staff and guides are friendly and attentive. It's beautifully designed and integrated with its rainforest surrounding. You get the full rainforest experience, falling asleep to the the sound of rain at night, being woken up by birds' singing in the morning, being taken to explore the jungle or river, and being pampered with healthy meals in the between. The food is good, well presented in buffet style, not a big selection as it's deep in the Amazon, but very fresh and tasty, always ended with excellent desert; a different menu is served everyday, and the menu and recipes are on display for anyone who is interested in.
We were very "lucky" to get the true RAINforest experience as it had been raining heavily during our entire 3 day stay, which is not unexpected. Somehow starting from the 2nd day the temperature dropped to as low as 15C(according to our guide it's caused by the cold current from Patagonia during the transition from raining season to dry season), which caught us completely off guard. Being wet and cold, we put on all our clothings, still felt freezing, the staff quickly came to rescue giving everyone hot water bags and extra blankets to keep warm.
Our guide arranged our group to go see macaw clay lick in Chuncho on the 3rd day. We left at 5am in heavy rain, took 4 hour round trip boat ride with the gusty wind, waited for more than 1 h
by A verified traveler
Posted 16 Jul 2017
Cons: Horrible wifi, outrageous bar prices.
Carlos the manager lied to us several times.
Great activities. Great guides. Room was not cleaned everyday (I believe they just forgot).
Recommended
for Everyoneby A verified traveler
Once in a lifetime experience
Posted 11 Jul 2017 on OrbitzWould go there again in a minute. The guides, staff, itinerary was amazing. Just remember you are in the middle of nowhere so internet can be spotty, electricity is on during certain hours but worth it
Comment from Hotel Management
15 Jul 2017 by Monica Montes, Hotel Management
Thanks a lot for your comment, we are very happy that you had a great time at Refugio!
by Stuart
Unforgettable!
Posted 22 May 2017 on HotelsAmazing stay, Refugio Amazonas is a beautiful lodge - you're guaranteed to have a wonderful time! The rooms are spacious and well presented, comfortable and airy as they are open to the rainforest. The lodge is very well run from collection at the airport to the time you leave - the manager Carlos has it running like clockwork. The guides are absolutely fantastic too, and each group will have someone dedicated to them for the duration of their stay - my wife and I had Boris who was brilliant and he made our stay an unforgettable experience.
Comment from Hotel Management
15 Jul 2017
Thanks a lot Stuart! We are very pleased that you enjoy your time with us!
by A verified traveler from New York
Overpriced for what it is, no privacy!!
Posted 20 Mar 2017
Pros: The guide was great, very knowledgeable. Farm visit was entertaining. Wildlife very sparse compared to Iquitos.
Cons: Price point inappropriate for the experience we had. Ether up your game, or start charging appropriately.
We stayed in much better remote jungle lodge in Iquitos for the same price. Food bland and not enough, cafeteria style with 2 options, ran out every night because staff + scientists eat it too -- 5 minutes after guests get theirs -- DONT BE LATE and get everything at once!! ran out nightly. Rooms have no privacy, 10 rooms under one roof with dividing walls that don't reach ceiling. You hear your neighbors whispering and every drop in the toilet -- not exactly the sounds of nature we were expecting. No ceiling fans in common areas, so food has flies and bees all over it during the mornings and day. Boardwalks slippery when wet, easy to split your head open when walking barefoot -- they don't allow boots in the common areas or boardwalks, I suppose too lazy to clean. Long walk (10-20 minutes) with A LOT of steps when you arrive by boat through the jungle, which is OK, except no one helped us with bags upon arrival or greeted us, we had to walk all the way to the lodge. Staff's kid taking up space in the common areas every single day and night, watching videos -- unprofessional. Bottled toiletries not eco-friendly. Toilets had bullet ants crawling all over at night. These guys have a very painful sting, made going to the bathroom at night an adventure. We didn't feel the place was catering to guests as much as it was catering to the staff and researchers. Would not recommend to friends and family, and would not spend more than $200 for the experience.
by A verified traveler
Posted 4 Jun 2016 on Hotels
by A verified traveler
refugio Amazonas
Posted 4 Jun 2016 on HotelsFor a jungle resort this is done up nicely. The atmosphere was awesome and we got a good jungle feel. We were pleasantly surprised that were not as many mosquitos as we had anticipated but we also wore good bug dope. Staff were all friendly and accommodating and the activities suited the surroundings. This is the jungle.
Comment from Hotel Management
13 Jul 2016 by Rocio Guzman, Hotel Management
Dear Guest,
Thanks for reviewing Refugio Amazonas. We are happy you enjoyed your stay in the Amazon Rainforest and our facilities. We are sure, your experience will be well appreciate for future visitors.
All the best,
Refugio Amazonas Team
Recommended
for Everyoneby A verified traveler
Amazing guides, unforgettable experience!
Posted 18 Sep 2015
Pros: Very unique experience, clean, safe, and unlike any other trip. There were many activities, so the stay was very active - you won't be bored.
Location: Didn't do much in Puerto Maldonado - hopped off the plane to a bus/boat/lodge that was completely guided. That was a relief!
The Refugio Amazonas is truly unforgettable. The experience of living in the jungle, and being in the presence of natural beauty, and learning so much about the rainforest environment from the knowledgeable guides is very unique and enriching. Be prepared for true wilderness - heat, rain, bugs, critters, mud - and enjoy it.
Comment from Hotel Management
13 Oct 2015 by Rocio Guzman - Rainforest Expeditions, Hotel Management
Dear Guest, thanks so much for taking your time to write your comments. We are very happy you enjoyed your experience and got such a great memories! All the very best!
Recommended
for Everyoneby A verified traveler from Vernon, BC
Looking for an adventure?
Posted 20 Jun 2015If you are wanting privacy this isn't the place! But Wow what an amazing experience! It's pretty much like sleeping under the stars! The whole experience from the daily treks, to the food, to the sleeping conditions was truly a great way to experience the jungle for the first time.
Comment from Hotel Management
13 Oct 2015 by Rocio Guzman - Rainforest Expeditions, Hotel Management
Dear Cliff, thanks fo much for taking part of your time to write your comments. We are very hppy you had a great experience in the Amazon. Hope you will have more time to visit us again. All the very best!
