Ratings based on 977 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
Love everything!
Comment from Hotel Management
14 May 2024 by Christine Suapengco, Hotel Management
Dear Rochelle, we are glad that you enjoyed your stay. We hope to create more meaningful memories for you and your family in the future.
by A verified traveler
Posted 13 May 2024
Confortable bed and sheets
Comment from Hotel Management
14 May 2024 by Christine Suapengco, Hotel Management
Dear Alan, we are glad that you loved your stay particularly the bed and sheets in the room as your comfortability is our top priority. We look forward to your next stay with us!
by A verified traveler
Posted 11 May 2024
Staff at location is not trained at all. Service in restaurants slow and disorganized. If you ask anyone general questions they just look at you stunned. Can blame staff but who is training them ?
Comment from Hotel Management
11 May 2024 by Solaire Resort, Hotel Management
Dear Steven,We apologize for the experience you had during your recent stay at our hotel. Your feedback is valuable to us, and we are truly sorry for falling short of your expectations.Please know that we are taking your comments seriously and are actively addressing the issues you raised to ensure they are not repeated in the future. We strive to provide exceptional service to all our guests, and we regret that we did not meet that standard during your stay.We would appreciate the opportunity to make it right. If you are willing, please contact us directly so we can discuss your concerns further and hopefully regain your trust.Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 5 May 2024
Well appointed rooms and clean bathrooms
Comment from Hotel Management
5 May 2024 by Solaire Resort, Hotel Management
Dear Edwin, We greatly value your feedback, and we are delighted to hear that you enjoyed your stay with us. Your satisfaction is our priority, and it would be a pleasure to host you again in the future. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler from Hagatna
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Christine Suapengco, Hotel Management
Dear Jon,We apologize for any inconvenience you experienced during your stay. We strive to provide our guests with exceptional service, and your feedback serves as an opportunity for us to improve. We hope to be able to serve you better in the future.
by A verified traveler
Posted 20 Apr 2024
Security would not deliver my bags to room because small pair of grooming scissors was contained within my vanity set. This made checking in and getting settled to rest after 28 hour international flights quite agitating especially considering steak knives are accessible once past “security”. All in all facilities were extremely nice and comfortable
Comment from Hotel Management
20 Apr 2024 by Solaire Resort, Hotel Management
Dear Richard, Your comfort and satisfaction are of the utmost importance to us and we are committed to making things right. Please accept our sincerest apologies and know that we are dedicated to regaining your trust and confidence in our hotel. We are implementing strict security guidelines in terms of handling sharp or pointed object however, the management are taking steps to ensure that this will not cause any inconvenience during your stay with us. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 19 Apr 2024
The staff is not that friendly. For this much for a night I would say the service they had it’s not good. The place is nice and casino. I won’t recommend anyone to stay for this hotel.
Comment from Hotel Management
19 Apr 2024 by Solaire Resort, Hotel Management
Dear Vhince Joy, Please know that we take your concerns seriously and we are committed to making things right. We understand the importance of positive experience and we would like to extend our sincerest apologies for any disappointment or frustration you may have experienced during your time with us. Once again, we apologize for any inconvenience you experienced and thank you for bringing your concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with exceptional experience you deserve. Sincerely, Margaret Lumanog
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
8 May 2024 by Christine Suapengco, Hotel Management
Dear Maria Corazon, thank you for rating us and for choosing to stay with us. Know that we strive hard to ensure that all aspects of your stay are exceptional. On your next visit, we hope to serve you even better.
by A verified traveler from San Jose
Posted 10 Apr 2024
I love these place, I always stay here.
The only problem is no more free ride going to MOA.
Comment from Hotel Management
11 Apr 2024 by Christine Suapengco, Hotel Management
Dear Ms. Corazon, thank you for your continous patronage. We are glad that we have met your expectations once again and assure you that the highest level of service will be provided to you in every visit. Your feedback about the shuttle service to MOA will be considered in the future.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Solaire Management, Hotel Management
Dear Mr. Matt,Thank you for your wonderful rating of us. We are glad that we were able to meet your expectations during the stay and we are already looking forward to your return.
