Ratings based on 984 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hagatna
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Christine Suapengco, Hotel Management
Dear Jon,We apologize for any inconvenience you experienced during your stay. We strive to provide our guests with exceptional service, and your feedback serves as an opportunity for us to improve. We hope to be able to serve you better in the future.
by A verified traveler
Posted 20 Apr 2024
Security would not deliver my bags to room because small pair of grooming scissors was contained within my vanity set. This made checking in and getting settled to rest after 28 hour international flights quite agitating especially considering steak knives are accessible once past “security”. All in all facilities were extremely nice and comfortable
Comment from Hotel Management
20 Apr 2024 by Solaire Resort, Hotel Management
Dear Richard, Your comfort and satisfaction are of the utmost importance to us and we are committed to making things right. Please accept our sincerest apologies and know that we are dedicated to regaining your trust and confidence in our hotel. We are implementing strict security guidelines in terms of handling sharp or pointed object however, the management are taking steps to ensure that this will not cause any inconvenience during your stay with us. Thank you for bringing this to our attention and we hope to have the opportunity to serve you better. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 19 Apr 2024
The staff is not that friendly. For this much for a night I would say the service they had it’s not good. The place is nice and casino. I won’t recommend anyone to stay for this hotel.
Comment from Hotel Management
19 Apr 2024 by Solaire Resort, Hotel Management
Dear Vhince Joy, Please know that we take your concerns seriously and we are committed to making things right. We understand the importance of positive experience and we would like to extend our sincerest apologies for any disappointment or frustration you may have experienced during your time with us. Once again, we apologize for any inconvenience you experienced and thank you for bringing your concerns to our attention. We hope to have the opportunity to welcome you back in the future and provide you with exceptional experience you deserve. Sincerely, Margaret Lumanog
by A verified traveler from San Jose
Posted 10 Apr 2024
I love these place, I always stay here.
The only problem is no more free ride going to MOA.
Comment from Hotel Management
11 Apr 2024 by Christine Suapengco, Hotel Management
Dear Ms. Corazon, thank you for your continous patronage. We are glad that we have met your expectations once again and assure you that the highest level of service will be provided to you in every visit. Your feedback about the shuttle service to MOA will be considered in the future.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Solaire Management, Hotel Management
Dear Mr. Matt,Thank you for your wonderful rating of us. We are glad that we were able to meet your expectations during the stay and we are already looking forward to your return.
by A verified traveler
Posted 7 Apr 2024
i wish shops/stores open earlier like 9 am
Comment from Hotel Management
7 Apr 2024 by Solaire Resort, Hotel Management
Dear Ms Isabelita, We are committed to meeting the needs of our guests and continuously strive to enhance the guest experience. The retail shop is open from 11am to 12 midnight. Your feedback is crucial to us and we appreciate you bringing this matter to our attention. Rest assured that we will take note of your comment for future consideration and review. Thank you. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 1 Apr 2024
I don’t like that the hotel doesn’t have 110 outlets
Comment from Hotel Management
1 Apr 2024 by Solaire Resort, Hotel Management
Dear Richelda, Our priority is to surpass your expectations with every aspect of your stay and we value your feedback. We appreciate you sharing your experiences with us.We are committed to making things right and ensuring that your future visits are nothing short and exceptional. Thank you and please do not hesitate to get in touch with us should you wish to discuss any concerns from your recent stay. Sincerely, Margaret Lumanog Manager, Sky Tower Front Office
by A verified traveler
Posted 30 Mar 2024
Highly recommended
Comment from Hotel Management
31 Mar 2024 by Solaire Resort, Hotel Management
Dear Ms Paola Mae,Your decision to stay with us is greatly appreciated. We are delighted that you chose Solaire Resort for your accommodation needs. We sincerely hope that your experience with us exceeded your expectations and we are thrilled to welcome you back on your next visit. Sincerely, Margaret Lumanog Manager. Sky Tower Front Office
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
16 Apr 2024 by Solaire Management, Hotel Management
Dear Ms. Gina, thank you very much for your wonderful rating! We look forward to serving you again in the near future
by A verified traveler
Posted 25 Mar 2024
My wife and I had a great experience at Solaire, great dining, gambling and of course our room, everything about Solaire were outstanding , this will be our destination every time we’re in Manila, my only concern was that the they let a lot of not properly dressed patrons coming to the Casino, no collared shirts, slippers and too many annoying bystanders smoking and watch you gamble, Solaire needs to uphold their Standards.
Comment from Hotel Management
27 Mar 2024 by Christine, Hotel Management
Dear Mr. Manabat,On behalf of the entire team, I would like to extend our heartfelt gratitude for choosing to stay with us. We trust that you had a pleasant and comfortable stay, and we hope that our attentive service and accommodation met your expectations. Nevertheless, we have taken note of your feedback about the bystanders and improper clothing attires you have observed around the Casino. Rest assured that we are going to investigate and will look for ways to improve these areas as you only deserve the best Solaire luxury experience every time. Again, thank you for your feedback. We look forward to seeing you again soon!Christine - Sky Tower Front Office Asst. Manager
