Ratings based on 57 Verified Reviews
3.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
The staff warned us multiple times about the late night noise from the disco next door (even when we checked in) but we liked the place so much we stayed an extra night anyway. Two members of staff also bent over backwards to help us get on the road when we discovered our rented car had a flat battery.
Comment from Hotel Management
1 May 2024 by Surf House Lodge.-, Hotel Management
HI Simon!!! Thank you so much for taking the time to leave us your feedback. We are very pleased that we exceeded your expectations and that you enjoyed your stay with us to the fullest. We look forward to welcoming you back whenever you want to enjoy another beautiful vacation. Greetings from the beach, Pura Vida!
by A verified traveler
Posted 18 Apr 2024
A great little hotel with a good restaurant attache and breakfast included at a bargain price. A little basic but with spacious bedroom and very conveniently located for all shops, restaurants and the beach. Was warned in advance about very loud music snd given the opportunity to cancel but took the chance and took earplugs. Stayed 6 nights and only Friday and Sat night had extremely loud music until 3am so best to avoid those days. Apart from that I would happily go back. Tamarindo though is a very noisy town until about 11pm most days,
Comment from Hotel Management
19 Apr 2024 by Surf House Lodge.-, Hotel Management
Hello John!!! Thank you very much for taking the time to leave us your comment. We are very happy to have met your expectations. We hope to see you here again very soon. Greetings from Tamarindo.
by A verified traveler
Posted 13 Apr 2024
I booked my stay at La Oveja Surf House for 7 days and 6 nights but only stayed for 2 nights. The first night we got no sleep due to the noise (we were told) but we never thought it would be an ALL night thing. We thought we could give it another try and stay a second night but it was the same thing noise all night and we got no sleep. There were also ants everywhere and there were so many dead ants behind the beds as if they were sprayed and not cleaned. I woke up to a rash on my hand and when the hotel reached out to me to know why we were checking out early I explained the situation and they replied back with an apology but they should mention that they are the ones that host the events and that’s why there’s so much noise and they could have refunded the remaining 4 nights that were paid for and not used.
Comment from Hotel Management
13 Apr 2024 by Surf House Lodge.-, Hotel Management
Hello Sandra, as we did on repeated occasions, we are very sorry for what happened, the issue of noise we made it very clear at all times, our message is clear "it is a place to join the party and not rest", we also clarify that we do not refound for this situation, the issue of ants, unfortunately you did not tell us about it until after you left, we would have been able to offer you at least an alternative room change, we must understand that we are surrounded by nature, it is something that can happen but it can also be solved, again I apologize, thank you for taking the time to leave your comments, we will work to improve.
by A verified traveler
Posted 1 Apr 2024
Hotel is not good!!
Comment from Hotel Management
3 Apr 2024 by Surf House Lodge.-, Hotel Management
Hello Vitalii!!! Thank you very much for taking the time to leave us your review, we will keep working hard to improve our services and pay vital attention to details.
by A verified traveler
Posted 1 Apr 2024
Too loud noisy at night..
Not enough water to shower, told the issue to management but did not do anything about it..
Staff very friendly and polite
Comment from Hotel Management
1 Apr 2024 by Wences , Hotel Management
Hello Belen ! Thank you for taking the time to leave us a comment. We are very sorry to hear that your experience was affected. We are in a very central location in town and we know that noise from neighboring businesses can be very annoying. This is something that is beyond our control, for this reason, we make it clear in advance in our pre-arrival messages and again at check in. Our recommendation is: "Please, if noise and loud music are a nuisance to you, consider staying elsewhere." In any case, we insist on reiterating our apologies for the inconvenience caused.Believe me, we checked the water pressure, it is a small town with lots of visitors and unfortunately, it is common that the water pressure is always affected at this time due to the high population. We regret the inconvenience, we will work on it to improve it.
by A verified traveler
Posted 29 Mar 2024
This place was near everything, but it seemed like Las Ovejas and the neighbouring bar were competing with their music until 3:00 am. It felt like we were in a speaker playing 2 different songs at the same time. You can tell the common area was nice at one time, but needs some love. The hotel seems forgotten about and the restaurant out front (which is beautiful) is the priority. Also, our mattress was rock hard and that’s coming from people who aren’t picky. We will stay somewhere else next time.
Comment from Hotel Management
29 Mar 2024 by Surf House Lodge.-, Hotel Management
Hello Tegan! We are sorry to hear that your experience was affected. We are in a very central location in the city and we know that noise from neighboring businesses can be very annoying. This is something that is out of our control, for this reason, we make it clear in advance in our pre-arrival messages and again at check in. Our recommendation is: "Please, if you find the noise and loud music annoying, consider staying elsewhere". In any case, we insist on reiterating our apologies for the inconvenience caused. We will also take into consideration your comments about mattresses and common areas. Thank you very much for taking the time to comment. We will work hard to improve every day.
by A verified traveler
Posted 10 Mar 2024
There was not nearly as much noise as has been stated.
It is a good place to stay
Comment from Hotel Management
12 Mar 2024 by Surf House Lodge.-, Hotel Management
Hello Eric!!! Thank you very much for taking the time to leave us your comment. We are very happy to have met your expectations. We hope to see you here again very soon. Greetings from Tamarindo.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
10 Mar 2024 by Surf House.-, Hotel Management
Hello Danielle. Thank you very much for taking the time to leave us your review, we appreciate it very much. We hope to see you here again very soon. Best regards!
by A verified traveler
Posted 3 Mar 2024
Please read the reviews and trust that the noise reviews are legitimate. There is a night club 25 meters from the back of these rooms. I did read the reviews and the staff warned us but it was so much worse than I imagined. There was music blaring and bumping till 3 am so much that the walls were shaking. If you are a light sleeper do not book this spot. We ended up leaving after one night.
Comment from Hotel Management
4 Mar 2024 by Surf House.-, Hotel Management
Hello Amy! Thank you for taking the time to leave us a comment. We are very sorry to hear that your experience was affected. We are in a very central location in town and we know that noise from neighboring businesses can be very annoying. This is something that is beyond our control, for this reason, we make it clear in advance in our pre-arrival messages and again at check in. Our recommendation is: "Please, if noise and loud music are a nuisance to you, consider staying elsewhere." In any case, we insist on reiterating our apologies for the inconvenience caused.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
10 Mar 2024 by Surf House.-, Hotel Management
Hello Liliam. Thank you very much for taking the time to leave us your review, we appreciate it very much. We hope to see you here again very soon. Best regards!
