Ratings based on 949 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Center of the city. Very nice and clean hotel. Stuff is excellent. Breakfast super.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 23 Apr 2024
Was great. Pillow menu is a lovely touch. Watch your invoice - they double billed me and havent been responding to my emails to address it so review your invoice before leaving.
Comment from Hotel Management
26 Apr 2024 by Anette, Hotel Management
Dear Trevor, Thank you for your positive feedback. We are glad you enjoyed our pillow menu. We apologize for the inconvenience caused by the double billing, we have investigated the issue internally and the refund will be issued promptly. Thank you for your feedback and hope to welcome you back soon!Best regards, Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 15 Apr 2024
by A verified traveler from Burnsville
Posted 12 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Anette, Hotel Management
Dear Clement,Thank you for the lovely rating.We are happy you were satisfied and we very much look forward to warmly welcoming you again to Swissôtel Tallinn in the near future.Sincerely,Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
12 Apr 2024 by Anette, Hotel Management
Dear Helena,Thank you for taking the time and trouble to submit the rating following your recent stay at Swissôtel Tallinn.We are sorry to hear that your visit did not meet your expectations. If there is additional feedback that you would like to share then that would be really helpful for us to better our services. We very much look forward to warmly welcoming you again to Swissôtel Tallinn in the future.Sincerely,Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
1 Mar 2024 by Anette, Hotel Management
Dear Guest,Thank you for the lovely rating.We are happy you were satisfied and we very much look forward to warmly welcoming you again to Swissôtel Tallinn in the near future.Sincerely,Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 21 Feb 2024
That charged my card 3 times and still taking time to fix this. I had to talk with them every day during my stay and had do start from the scratch every time. It seems they don’t share the problem within the team.
Comment from Hotel Management
7 Mar 2024 by Anette, Hotel Management
Dear Reiko,Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the multiple charges on your card. We understand how frustrating it can be to have to address the same issue repeatedly. Rest assured, we will take your feedback into account and work towards improving our internal communication processes.Best regards,Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Anette , Hotel Management
Dear Aira-Bree,We are really thankful for this lovely rating!We hope to welcome you back to Swissôtel Tallinn soon!Kind regards,Gilles FelgenSwissôtel TallinnGeneral Manager
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
26 Mar 2024 by Anette, Hotel Management
Dear Guy, Thank you for taking the time to share your rating with us. We hope to welcome you back to our hotel very soon! Sincerely, Gilles Felgen Swissôtel Tallinn General Manager
