Ratings based on 150 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
Great location
by A verified traveler
Posted 20 May 2024
Outstanding location just inside the old town, but only 2 blocks from a modern shopping center and 1 block from the opera, orchestra etc.
Nice room with 2 chairs TV etc. Breakfast was good, but missing sausage, omelets, and American style bacon. Breakfast attendant was wonderful, keeping everything current.
by A verified traveler from Austin
Posted 17 May 2024
by A verified traveler from Haywards Heath
Posted 8 May 2024
Very nice Old Tallinn boutique hotel
by A verified traveler
Posted 7 Mar 2024
Location is great, but everything else is disappointing. This cannot be considered a 5 stars hotel. The rooms are dated and amenities are poor. No hand towels or slippers, no complimentary water bottles, rooms will not be cleaned unless you request it. The hotel has no spa or gym, and breakfast selection is poor. Most staff members do not speak English.
Comment from Hotel Management
18 Mar 2024 by Agnese Deicmane Quality specialist, Hotel Management
Dear Mohamed Hussein, We're sorry to hear that your experience at our hotel did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience caused during your stay.Regarding the room amenities, we apologize if they did not meet your expectations. We will review our offerings to ensure they align with the standards expected of a 5-star hotel.We apologize for any confusion regarding the room cleaning process. Your feedback will be addressed with our housekeeping team to ensure that our cleaning procedures are clearly communicated to guests.Regarding the absence of a spa or gym, we regret any disappointment this may have caused. While we do not have these facilities onsite, we strive to provide alternative options for relaxation and fitness to our guests.We apologize if the breakfast selection did not meet your expectations. We will review our offerings to ensure that we provide a variety of options to cater to all tastes.Regarding the language proficiency of our staff, we apologize for any communication challenges you experienced. We will provide additional training to our team members to improve their English language skills.We appreciate your feedback and will use it to identify areas for improvement.
by A verified traveler
Posted 2 Jan 2024
It's a lovely property and the staff is very customer focused. My one complaint is that the walls between rooms are very thin, as I was able to hear my neighbors all the time that seemed to never sleep.
by A verified traveler
Posted 30 Dec 2023
Thanks a lot to hotel for such a great time.
by A verified traveler from Warren
Posted 18 Dec 2023
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
1 Dec 2023 by Agnese Deicmane Quality specialist, Hotel Management
Dear Christopher,We're delighted to hear that the guest was satisfied with the hotel! Providing a positive experience for our guests is our priority, and it's always rewarding to receive feedback indicating satisfaction. If there are any specific aspects or services that the guest particularly enjoyed, or if there's anything we can do to make future stays even better, we'd love to know. Thank you for sharing this positive feedback, and we look forward to welcoming the guest back in the future!
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
10 Nov 2023 by Agnese Deicmane Quality specialist, Hotel Management
Dear Dharmesh, That's wonderful to hear! We're delighted to know that the guest was satisfied with our hotel and services. Guest satisfaction is our top priority, and it's always rewarding to receive positive feedback. If there are any specific aspects of the hotel or service that stood out to the guest, or if there's anything we can do to make their next stay even more enjoyable, please feel free to share.We look forward to the opportunity to welcome them back in the future.
