Ratings based on 982 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Great stay for my kid orientation at FSU. It is very close and I enjoyed the walk to the campus. They said they had a shuttle service but I couldn’t catch it.
Very convenient with the kitchen (not very well equipped for cooking) . Half a block away of the Publix and 2 block away of the colorful railroad district. Gym is not the best.
Staff was very friendly. Breakfast had a lot of options but nothing special. Just basic. The space of the room is great and overall I will stay again.
Comment from Hotel Management
11 Jun 2024 by General Manager, Hotel Management
Dear Myrna, Thank you for selecting Residence Inn Tallahassee Universities at the Capitol while here for the orientations at Florida State University. We are glad that our location was appropriate for your needs and that you were satisfied with our well-equipped and comfortable rooms. We also appreciate you mentioning our courteous associates. Having said that, we regret your disappointment with our Fitness Center. It was a pleasure having you with us, and we look forward to welcoming you again soon. Keith Hoogerheyde,General Manager
by A verified traveler
Posted 8 Jun 2024
The property was clean. It had good parking. The employees were really nice, and the breakfast was wonderful. It was also very close to FSU
Comment from Hotel Management
9 Jun 2024 by General Manager, Hotel Management
Dear Nadeige, Thank you for your excellent review of Residence Inn Tallahassee Universities at the Capitol. We're thrilled to hear that you liked our immaculate hotel and that you enjoyed our complimentary buffet breakfast! It's our goal to offer a satisfying start to the day with a selection of fresh, tasty options. We are glad our location worked out very well for your travel plans. We appreciate you selecting us and look forward to seeing you again.Keith Hoogerheyde,General Manager
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by General Manager, Hotel Management
Dear Carolina, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Residence Inn Tallahassee Universities at the Capitol and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Keith Hoogerheyde,General Manager
by A verified traveler
Posted 30 May 2024
Was great to have a hot tub and a pool but both were needing to be cleaned. A short walk to FSU. Great breakfast! Great staff, very friendly. Great little shop with FSU gear and drinks with a nice eating and gathering area. Kitchenette in the room was great for cooking if you want to do that at a hotel.
Our room felt a little dated, there was also only one smallish mirror at the sink. Not a great shower set up and not enough towel bars. There was some confusing curtains for construction that kept appearing and disappearing which made it hard to get places. Overall really was a great stay but there was room for improvement.
Comment from Hotel Management
31 May 2024 by General Manager, Hotel Management
Dear Jessica, Thank you for reviewing your stay with us. We are glad to know our location was ideal for you and that you were pleased with the breakfast we serve as well as our cordial associates. We are also happy you appreciated the convenience of the kitchenette in your room. However, we are sorry for not meeting your expectations with the overall condition of our room. We also appreciate your comments regarding the cleanliness of the hot tub and pool, and we will address this with the appropriate team to ensure these areas meet our high standards. We hope to have the opportunity to welcome you back and provide an even better experience in the future.Keith Hoogerheyde, General Manager
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
8 Jun 2024 by General Manager, Hotel Management
Dear Valerie, Thank you for choosing Residence Inn Tallahassee Universities at the Capitol. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Keith HoogerheydeGeneral Manager
by A verified traveler from Saint Simons Island
Posted 16 May 2024
Check in was okay.
Comment from Hotel Management
16 May 2024 by General Manager, Hotel Management
Dear Valerie, We truly appreciate your feedback regarding our check-in service. It's wonderful to know that our team's efforts left a positive impression on your arrival experience. Our commitment to providing a warm and efficient welcome is unwavering, and your compliments motivate us to maintain these standards. We are here to ensure every guest's stay is exceptional, and we hope to have the opportunity to welcome you back to Residence Inn Tallahassee Universities at the Capitol soon!Keith Hoogerheyde General Manager
by A verified traveler
Posted 14 May 2024
.
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Roscoe, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at Residence Inn Tallahassee Universities at the Capitol. We look forward to your return and wish you all the best with your future travels.Keith Hoogerheyde General Manager
by A verified traveler
Posted 12 May 2024
The property was hit with electrical problems with a severe storm on Friday morning and I could not check in .
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Russel, Thank you for choosing us for your stay. We are sorry for the unexpected power outage and are disappointed you could not check in for your stay. We apologize and understand that unexpected situations can be frustrating, and we are truly sorry for the inconvenience you have experienced. We value your loyalty and will share your message with the appropriate individuals. We hope to have the chance to welcome you back under better circumstances.Keith Hoogerheyde General Manager
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Mark, Thank you for the wonderful rating for Residence Inn Tallahassee Universities at the Capitol. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Keith Hoogerheyde General Manager
by A verified traveler
Posted 30 Apr 2024
Street noise was awful.
Comment from Hotel Management
2 May 2024 by General Manager, Hotel Management
Dear Joanne, Thank you for taking the time to post a review. Providing the highest level of hospitality is our number one priority; therefore, we apologize for falling short of your expectations during your stay in Tallahassee. We hope you will accept our apology on behalf of our city’s leadership. As previously mentioned, we are actively working with local business partners, city leadership, and local law enforcement for a solution to the disruptive level of noise you experienced. Specifically, the city of Tallahassee’s leadership is copied for their continued awareness of the severity of the issues caused for our guests by the high level of unabated noise in the Gaines St. area. We hope they will soon find a permanent resolution to the situation. We remain confident in their concern for the visitors to the FSU campus and our capital city. Ensuring a positive experience during their stay in our beautiful, vibrant, and active neighborhood is our shared priority. Once again, we hope you will accept our apology on behalf of our city’s leadership. We hope to see you again whenever your travels bring you our way. Keith Hoogerheyde,General Manager
