Ratings based on 988 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The front desk guy was very, very nice, except that there was a girl he had been talking to sitting in the corner and she had a big attitude. I’m not sure what her problem was or who she was. I hope it wasn’t his girlfriend. However, the key would not work on the door when we got up to the room so we had to walk all the way down again to get the keys fixed. The room itself was clean enough but it smelled like dog poop in there. Aldo there was no remote for the tv and no phone. I would not want to spend more than a night there.
by A verified traveler
Posted 4 Jun 2024
This location was the nastiest hotel I have ever stayed in. From having to wait 30 minutes for someone to come up front to check in to the multiple stained sheet sets to the big infested room. It was awful!!!
Comment from Hotel Management
6 Jun 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Melanie,I appreciate you sharing your feedback following your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I was saddened to read your stay fell short of expectations due to the insects you reported, the lengthy wait time to check in, the stained sheets and the other concerns you highlighted. We are very sorry for your experience. Please know that at Red Roof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 3 Jun 2024
Quiet for room near interstate. Convenient to good food.
Comment from Hotel Management
4 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Sally,Thank you for taking the time to tell us about your experience at the Red Roof Inn Tallahassee - University. I am glad to read that you were pleased with the quietness of our hotel and it's convenience to food. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. In the future should you have any issues, please do not hesitate to reach out to our front desk so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 Jun 2024
I booked the room online paid for the room went to check in at 3 o’clock. Couldn’t check in until 5 o’clock.
Comment from Hotel Management
2 Jun 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Cravest,Thank you for taking the time to tell us about your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lengthy wait time to check in is truly regrettable. We are very sorry for your experience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Our team is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 29 May 2024
Staff was amazing very friendly
Comment from Hotel Management
30 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Kristy,Thank you for taking the time to share your feedback regarding your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our very amazing and friendly staff. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 22 May 2024
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Hello Michelle,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
It's a motel! I had a terrible stay here. I stayed here because my home lost power due to a tornado. The sheets were dingy with cigarette burns in them. Around 1am someone walked into my room where me and my kids were laying... I was petrified. Other hotels were sold out, so we was stuck in this place.
Comment from Hotel Management
21 May 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Georisca,Thank you for taking the time to tell us about your experience at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry to see that you were left with a poor impression of our Red Roof Inn. Issues you described regarding the linens in the room being displeasing to you, burns on the sheets and other distasteful situations are unsettling to hear. This is not an experience our guests usually have with us, so we appreciate you making us aware. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler from Ridgecrest
Posted 17 May 2024
TV didn’t work, small toilet, not very clean.
Comment from Hotel Management
18 May 2024 by Sashauna RediResponse Specialist, Hotel Management
Dear Mary,Thank you for taking the time to tell us about your stay at the RED ROOF INN TALLAHASSEE - UNIVERSITY. I am sorry that your experience did not meet your expectations, prompting your 2/5 score. The situation you described regarding the lack of cleanliness, the size of the toilet not to your liking and the TV not working is truly regrettable. We are very sorry for your experience. Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback.However, I can assure you that I have brought your feedback to management's attention in an effort to address your concerns. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
4 Jun 2024 by Carla RediResponse Specialist, Hotel Management
Dear Deandra,Thanks for sharing this perfect rating. Our goal at the Red Roof Inn Tallahassee - University is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
