Ratings based on 614 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Orcutt
Posted 8 Jun 2024
The property was under renovation and there was no real mention of it. The public areas were a mess and my dog found food on the floor of the room in multiple places the minute we walked into the room. The grounds were torn up as well. We had just stayed in a Hilton Garden in Jackson and were really disappointed with the Tallahassee property.
by A verified traveler
Posted 5 Jun 2024
Hotel under renovation
by A verified traveler
Posted 26 Apr 2024
The front desk star was exceptional!!!!!
by A verified traveler
Posted 11 Mar 2024
by A verified traveler
Posted 10 Mar 2024 on Hotels
by A verified traveler
Posted 9 Feb 2024
We had a very nice stay and the staff was super friendly and polite and helpful.
The facility looked a little older and maybe the carpet in the room could have been cleaned but the room itself, bathroom and bed were all clean. Three elevator tended to be slow.
by A verified traveler
Posted 7 Feb 2024
There were toe nail clippings on the bathroom floor and in between the two beds. There was black hair on the vanity and a glob of soap. There was a fork and a hair scrunchie on the floor between the two beds and no holder for the bag of coffee used for the coffee maker. I would have replied sooner, but my husband had surgery. It was truly the worst hotel experience we’ve ever had!! I have pictures if you need to see them. DISGUSTING!!! I told the guy seated at the check in desk, but he didn’t even respond when I told him.
by A verified traveler
Meh. Not the Fantastic I was hoping for.
Posted 29 Jan 2024 on HotelsUnder construction and not worth the price. When I arrived, I waited at the reception for 10 minutes. Then I called the hotel and got sent to voicemail. Finally, some guy at the back noticed me and came up to check me in. It's obvious the place is in the middle of a remodel, so some of the features are not available. Worst of all, I paid the extra $5 for a pretty meh continental breakfast served out of the back meeting room, which ended up being surprisingly uncomfortable.
by A verified traveler
Posted 2 Jan 2024 on Hotels
Under construction. I would not recommend until construction is complete. Also, lighting outside is non existent - very dark parking lot and entry.
by A verified traveler
They gave away my room!
Posted 1 Jan 2024 on HotelsI really hate to give bad reviews. We had booked this 9 days in advance, I provided with hotel with information that we would be traveling with our cat and dog. I booked a king suite for that reason. There was no indication that the hotel was undergoing MAJOR renovations. When we arrived the covered portico was blocked. There was no front desk reception area, only a table with a computer. There were signs that the elevators were not working. When i walked in I was informed that our king suite was not available as they were on the 4th floor. I was offered a queen double. Upon talking with the front desk clerk, he did mention that IF I had called him an hour earlier he did have my king suite but a couple on their honeymoon came in and he gave it to them! How was I supposed to know that I needed to call to ensure my room was not given away?? We had plans to meet friends for dinner. The clerk did offer to call their “sister” hotel the Hampton Inn, to see if they had king suites available. After 30 minutes I was informed they did. However, I was told I would have to call Hotels.com to cancel this reservation and have them transfer it to Hampton Inn. Upon arriving at Hampton Inn, I was not able to reach Hotels.com on the phone-I was disconnected 2 times. I had to pay for my room, was an hour late to my dinner. I still have not been able to contact Hotels.com to recover my money. I’m very disappointed in the way this was handled.
