Ratings based on 622 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Miami
Posted 13 May 2024
not at the level , old furniture ....Not recommended people in the pool area , who were disrespectful to my wife
bad experience
Comment from Hotel Management
14 May 2024 by General Manager, Hotel Management
Dear Richard, We appreciate your feedback and are grateful for your insights. It's disheartening to learn of the challenges you encountered during your stay. Please accept our sincere apologies for any inconvenience caused. We're actively addressing the issues you've highlighted, including the condition of our furniture and ensuring a respectful environment in common areas. Your comments are invaluable as we strive to enhance our guest experience. Should you decide to return, we're committed to providing you with a much-improved stay.Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 10 May 2024
Perfect for our needs
Comment from Hotel Management
11 May 2024 by General Manager, Hotel Management
Dear Sharon, We are delighted that Hilton Garden Inn Tallahassee Central perfectly suits your needs! Providing a seamless experience for our guests is our top priority, and it's wonderful to know we hit the mark for you. Thank you for choosing to stay with us, and we look forward to welcoming you back soon for another fantastic stay!Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 4 May 2024
The room was super dirty and we found chicken bones under the bed
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Dear Helena, We would like to apologize on behalf of our entire team for failing to meet your expectations during your visit. We take all concerns seriously, especially those related to the cleanliness of our rooms, as it is our top priority. We strive to provide our guests with a clean and comfortable environment, and we're sorry that we fell short in this instance. We will address this with our housekeeping team. Thank you again for your feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 7 Apr 2024
The staff was super accommodating and pleasant. They made our stay the best they could. From a cleanliness perspective there were two issues: on one bed there was hair; they had someone come immediately and rectify this issue. The air unit needed some attention; there was black stains within.
I did request the room be serviced after the first night; was told it would be but later in the evening upon returning to the room no service had been done. Was told my room was marked for service every other day which made no sense as we were only there for 2 nights.
Would definitely stay again; the above items were small in relation to what could have gone wrong.
Comment from Hotel Management
7 Apr 2024 by General Manager, Hotel Management
Dear Andrea, Thank you for sharing your experience at Hilton Garden Inn Tallahassee Central. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments about our staff. However, we apologize for the cleanliness issues you encountered and any inconvenience caused. Your feedback is valuable, and we'll address these issues to enhance our guest's experience. We look forward to welcoming you back for an even better stay in the future!Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Ivan, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Safe Travels,Jason CurtisGeneral Manager
by A verified traveler from Jacksonville
Posted 31 Mar 2024
Always a nice stay. Very clean and updated. Staff was very helpful.
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Kelly, Thank you for your feedback about your stay at Hilton Garden Inn Tallahassee Central! We are delighted you found our hotel clean and updated and enjoyed the helpfulness of our staff. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable stay in the future!Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 30 Mar 2024
Very rude and unprofessional front desk clerk after I challenged the “pet fee” charge that wasn’t on the booking website that they obviously allow to sell rooms. 75 dollars for one night for my 9 lb dog. Very rude and offered nothing to help out since I had a non refundable booking. Shift manager wouldn’t even come speak with me about it face to face . Very disappointing and will be disputing charges! Hotel is nice and well maintained but unfortunately staff needs to learn how to be a little more accommodating for their guests
Comment from Hotel Management
31 Mar 2024 by General Manager, Hotel Management
Dear Dustin, We appreciate you bringing these concerns to our attention. We are sorry to read about your interaction with our front desk associate and that you were unaware of the pet fee. Please accept our sincere apologies for any inconvenience and the level of service you received. We try to keep our guests informed about the pet fee by having the information on the booking sites. We appreciate your recognition of our hotel's upkeep and assure you that we are committed to enhancing our guest's experience. We hope you will choose us again so we can show you the hospitality that we are known for providing. Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 24 Mar 2024
Everithing good
Comment from Hotel Management
26 Mar 2024 by General Manager, Hotel Management
Dear Rumualdo, Thank you for choosing Hilton Garden Inn Tallahassee Central. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to welcome you again soon.Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 18 Mar 2024
I can’t recommend this property based on what happened during our stay. We ordered Uber Eats and the delivery went to the wrong room. As soon as I saw the receipt from the Uber driver, I left our room to pick up, all within the span of 2 minutes but the food had already been picked by someone else. The hotel confirmed they contacted the room but no answer. I acknowledged the hotel can’t control or manage Uber deliveries but the manager on duty didn’t seem to have any empathy at all. I will not stay at this property again in the future.
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear John, We are sorry to hear about your experience during your stay with us. While we understand the limitations in managing third-party deliveries, we regret any frustration caused. We strive to provide exceptional service, and your feedback helps us improve. We hope you'll reconsider and give us another opportunity to provide a more positive experience.Safe Travels,Jason CurtisGeneral Manager
by A verified traveler
Posted 13 Mar 2024
Jason at the front desk was awful. Very rude and completely unpleasant. Seemed very annoyed to talk and walked off while I was talking to him. I was asking him simple questions about the pet policy and he acted as though it was a complete hassle to talk to me. Worst employee I’ve ever dealt with at a hotel.
Comment from Hotel Management
13 Mar 2024 by General Manager, Hotel Management
Dear Steven, We sincerely apologize for your disappointing experience while interacting with our staff member. Providing exceptional service is paramount to us, and we regret that we did not meet your expectations on this occasion. Your feedback is invaluable, and we will address this matter with our team to ensure that all guests receive the courteous and attentive service they deserve. We appreciate your patience and hope to have the opportunity to welcome you back for a more pleasant experience in the future.Safe Travels,Jason CurtisGeneral Manager
