Ratings based on 19 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Mar 2022 on Orbitz
The staff went out of their way to give us a very special experience on our annivesary. The room was excellent, which lots of special gifts, and decor. We also, enjoyed the live music in the restaurant! It was a wonderful stay!! 太谢谢您们啊！
Comment from Hotel Management
26 Mar 2022 by Reservation, Hotel Management
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
by A verified traveler from New York
Posted 25 Jul 2019
Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!Great place,great service,great people!
Comment from Hotel Management
27 Jul 2019 by Reservation, Hotel Management
Dear Guest, Thank you so much for sharing this review and for recognizing our effort to provide the best service and luxurious experience to each of our guests. We are delighted to hear that you had a memorable stay with us at Kempinski Hotel Taiyuan and we were able to exceed your expectations. We will share your kind words with our team and we are so grateful for your support! We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
by A verified traveler
Posted 16 Feb 2019
My room got upgraded for free. It is a good location and nice hotel.
Comment from Hotel Management
17 Feb 2019 by Snow, Hotel Management
Dear Guest, thank you for share your pleasant experience regarding your recent stay with us. and also thank you for your valuable comments and we will make corresponding improvements.We are looking forward to welcoming you back at our hotel during your next trip in Taiyuan!
by A verified traveler
Posted 3 Jun 2018
Staff doesn’t speak English. Too noisy. People smoking all over in the lobby.
by A verified traveler from NY
Posted 3 Jun 2018
First Kempinski that I’ve stayed at, that’s not 5 Star! No help with luggage, staff doesn’t speak English. People smoking around the lobby or wherever they want. Disgusting. The rooms are dated, windows need cleaning.
Recommended
for Everyoneby A verified traveler from Bethesda, MD
Room for improvement
Posted 31 Mar 2017
Pros: Staff, cleanliness, location and breakfast.
Cons: Keep up the good work.
Location: Shopping, food, other amenities.
Great location. Right in the middle of town where most stuff are within walking distance. Rooms are clean and well appointed. Staff members go the extra mile to keep us comfortable. The only regret is that our room was too warm even with lowering our temp. Nonetheless, the staff brought us a fan to help keep the temp down in our room.
Comment from Hotel Management
1 Apr 2017 by Reservation Agent, Hotel Management
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us.
We are thrilled to hear that you are satisfied with our service. Your compliments has been shared among our colleges and it is a great encouragement for us to continue providing the guests with European luxury experience.
However, it is with great regret that some of our facilities failed to meet up to your expectations. We apologize for any frustrations you encountered with the temperature. The next time you are in the city, I hope you will return to our hotel so we can deliver the flawless service and facilities you expect and deserve.
We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.
by A verified traveler
Great hotel with conceniences
Posted 23 Sep 2016 on HotelsI love this hotel! I've been here three times on work trips and it's always a haven.
Comment from Hotel Management
27 Sep 2016 by General Manager, Hotel Management
Thank you for taking the time to share your pleasant experience regarding your recent stay with us.
We are thrilled to hear that you are satisfied with our service.
We are truly looking forward to welcoming you back soon at Kempinski Hotel Taiyuan.
by A verified traveler
Great
Posted 14 Jun 2016 on HotelsReally nice hotel and staff.
Comment from Hotel Management
11 Aug 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM
by A verified traveler
Posted 6 Aug 2015 on Hotels
Nice hotel and in good location
Comment from Hotel Management
11 Aug 2016 by General Manager, Hotel Management
Dear Guest,
Thank you for taking the time to share your pleasant experience regarding your recent stay with us..we are so grateful for your support,and we will devote ourselves to offer European luxurious service as usual.We are looking forward to welcoming you back at our hotel during your next trip to Taiyuan! GRM
Recommended
for Everyoneby A verified traveler from New York
It is a beautiful hotel.
Posted 9 Jul 2014They really did an excellent job by trying an extra effort to pick us up from the cabin of the bullet train. The driver Mr Zhu is an excellent guy with such a sincerity that we are really moved by his extra effort. The staff made an exception by letting my 9 old daughter play Oh Holy Night, Angel Voices,Allegoro and other pieces of piano for my 89 year old mom. I almost in tears when I record the scene.
Comment from Hotel Management
22 Apr 2015 by Chtistian Ruge, Hotel Management
Dear Guest, thanks for staying with us. Your recognition will motivate us greatly. Weâll always dedicate to serve every guest with the luxurious European experience. Looking forward to your next coming.
