Ratings based on 381 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2023
Great spa facilities, a kind & real staff. Engage them at any time but a really busy one, and you will find that they are key to the experience.
Comment from Hotel Management
2 Feb 2024 by C, Hotel Management
非常感謝您的肯定與支持
by A verified traveler
Posted 1 Jan 2023 on Hotels
Comment from Hotel Management
5 Jan 2023 by Cindy, Hotel Management
感謝給予評論
by A verified traveler
Posted 27 Dec 2022
My room was facing the ocean which gives me a great view! The hotel staff were friendly. The breakfast buffet has a good selection and water temperature and pressure are both good. The only down side is you can hear people going in and out of the rooms or talking. They need better sound proof for the rooms. I’ll return if I am around the area again.
Comment from Hotel Management
3 Jan 2023 by Cindy, Hotel Management
謝謝您抽空時間給予珍貴的評綸及指導因全館採防火建材硬體設備，故隔音效果可能不夠完善。這邊已反應總公司望能在未來建案獲得改善相信有您的回饋，往後我們會做得更好更棒，讓顧客感受到。也非常歡迎下次再來入住希望能多多評論留言，我們會積極的回覆大家
by A verified traveler
Nice hotel with reasonable price
Posted 20 Nov 2021 on HotelsRooms seems being remodeled and are pretty clean. Services are OK and breakfast matches their price. The only thing is there’s no hot spring in the room.
by A verified traveler
Posted 28 Oct 2019
Comment from Hotel Management
1 Nov 2019 by Lynn, Hotel Management
您好，非常感謝您的入住，希望能有機會再度為您服務喔！
by A verified traveler from Singapore
Posted 23 Apr 2019
To those who want to use the hot spring, please bring your swimming costume and swimming cap. It was annoying that such information was not provided beforehand. And the guard to the pool/hot spring was rude when explaining to us the hot spring attire. And he gave us wrong information about being able to soak in hot spring water in the guest rooms.
The cleanliness of the room is bad. Found a used tissue paper on the table, plastic bottle cap on the floor when we first entered the room.
During breakfast, the waitress who cleared the cutleries was rude. Did not bother to apologise after she knocked something onto my book.
Comment from Hotel Management
23 Jun 2019 by PEI, Hotel Management
Thank you for bringing to our attention the fact that our employee education training have to improve.We sincerely apologize for inconvenience.We assure you that in future we shall improve our employee training to avoid this error occurring again.
At last,We appreciate your valuable comments.Thanks for your coming and wish you have a nice day!
by A verified traveler
Good stay
Posted 6 Jan 2019 on HotelsGood stay. Will book again.
by A verified traveler
Posted 28 Dec 2018
by A verified traveler
Great outdoor pool.
Posted 20 Sep 2018 on HotelsNice pool with multiple temperature spas. Variety of jets and bubbles and nice outdoor changing, showering and bathrooms. Would recommend. But if you want a more authentic "hot spring" experience this isn't for you. We loved it. Just what we were looking for.
Comment from Hotel Management
11 Oct 2018 by ping, Hotel Management
HI Eric:
welcome You come again~~
by A verified traveler
Posted 5 Sep 2018 on Hotels
Comment from Hotel Management
26 Oct 2018 by pp, Hotel Management
hi :
感謝您的入住~歡迎您再次光臨!!
