Ratings based on 12 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
3.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Mar 2024
by A verified traveler
Posted 13 Nov 2023
by A verified traveler
Posted 17 Oct 2023 on Hotels
I love this hotel and will continue to come back, but the rooms are very hot, even hotter than the temperature outside. This hotel desperately needs to upgrade with A/C in each room.
by A verified traveler from Stroudsburg
Posted 28 May 2023
Amazing staff and very clean and accessible hotel.
by A verified traveler
Posted 14 Nov 2022 on Hotels
by A verified traveler
Poor management
Posted 26 Sep 2021 on HotelsOn 11 day self drive Tsavo West .We went to sister property Salt Lick. After consulting management on phone they wanted us to pay parking for each room when using Hotels. Com. One car and $60 parking because we had two rooms. No cars in lot. We refused and went to sister property. We booked enroute and on arrival they asked my name and made a phone call to management. Front desk staff nervous and quiet. Could feel the tension. They gave us the WORST rooms possible. Only two rooms rented in hotel of 96(?) and gave horrible rooms over restaurant with noise of generators and poor view. We carried our own bags up and down…unheard of from our experience. Management PUNISHED us for refusing the initial property. Would NEVER CONSIDER this property again.
Balcony was a small cage, beds hard as a rock. Room clean and foyer/ restaurant area nice. Food ok.
Beware of management
Comment from Hotel Management
27 Sep 2021 by Joshua, Hotel Management
Dear William,
Greetings from Taita Hills Safari Resort & Spa
Thank you for visiting and staying at Taita Hills Safari Resort & Spa an excellent destination for travelers that enjoy spending time with nature blended with an urban feel.
Thank you also for taking the time to share your review about your experience at Taita Hills Safari Resort & Spa. Be sure that we shall work positively to improve on the areas that we did not meet your expectations.
Just for clarifications, all our guests pay an additional fee of US$ 30 per person being sanctuary entry fees/or park fees to access Taita Hills Wildlife Sanctuary for stays at Salt Lick Safari Lodge. This is not a car park fee which was clearly explained to you and the same information is applicable and well-outlined on the extranet booking’s terms.
It is also important to note, that your stay was at Taita Hills Safari Resort & Spa where we do not charge for the sanctuary/park entry fees. The resort does not charge car park fees which are offered freely.
We are also keen to ensure we improve on guest services and welcome experience. We will be sure to share your very kind remarks with the whole team at the Resort and to close the very important issues you have raised. We have no doubt that our team will be delighted to hear from you and improve to ensure these gaps are closed for the better experience of all our guests.
We hope that it is not too long until we are able to welcome you back to Taita Hills Safari Resort & Spa, the resort with an urban feel!
Safe travels.
Kind regards,
Joshua Awilli | Sales Account Manager
Taita Hills Safari Resort & Spa
by A verified traveler
Posted 3 Jan 2020 on Hotels
by Hiraz from Srilanka
Posted 23 Jan 2014 on Hotels
Excellent
by A verified traveler
Posted 18 Aug 2021 on Hotels
Équipe très avenante et sympathique. L hotel aurait besoin de bon rafraîchissement, celui ci est en cours…
Comment from Hotel Management
2 Oct 2021 by Joshua, Hotel Management
Dear Guest,
Greetings from Taita Hills Safari Resort & Spa
Thank you for visiting and staying at Taita Hills Safari Resort & Spa an excellent destination for travellers that enjoy spending time with nature blended with an urban feel.
Thank you for mentioning the staffs who made your stay and experience comfortable. We shall sure award them for being our service champions and for the exemplary work to ensure our guest expectations are exceeded.
We hope that it is not too long until we are able to welcome you back to Taita Hills Safari Resort & Spa, the resort with an urban feel!
Safe travels.
Kind regards,
Joshua Awilli | Sales Account Manager
Taita Hills Safari Resort & Spa
by A verified traveler
Posted 2 May 2021 on Hotels
