Ratings based on 415 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Mattress too soft and pillow too thin.
Comment from Hotel Management
20 May 2024 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 7 May 2024
The room was spacious and clean. A very nice environment to be staying in. Staff are helpful and friendly. The only feedback is that the sink in the toilet does not seem to be in the right position (not directly under the tap), resulting in water spilling everywhere.
Comment from Hotel Management
20 May 2024 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 19 Apr 2024
Near to mrt station and shopping street. Lots of food variety.
Comment from Hotel Management
20 May 2024 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 23 Nov 2023
Clean, comfortable, nice view, great staff. A very cute and cozy hotel nestled conveniently in the heart of Ximending. Walking distance to everything you could possibly want to eat in the town, and located right on top of a little breakfast place I would stop at every day.
Only downside to this place is that on certain days, the dance hall above them plays loud music that can be heard through the walls, but the staff assured you that the music ends at 10pm (which it promptly does)
Overall, a very great stay. Clean facilities, generous amenities.
Comment from Hotel Management
17 Mar 2024 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 23 Sep 2023
Location is convenient but it is not so quiet though. Lower floor there is renovation, day and night time your can hear KTV musics. Noise level is still acceptable.
Cleanliness of room is acceptable.
Downsides are the pillow is too soft & low. Not comfortable for the neck. Size of the bed for those big size maybe too small.
And our room is at Level 7 which dont have a lift. You have to walk & carry your luggages down up those stairs. The reception is facing directly the lift. Other tenants in the building also share the same lift.
As there is only 1 staff mending the reception each time, which i think there is lack of safety if the reception staff walk away for awhile.
Downstairs there are eaties so is very convenient.
If you are looking for budget hotel and convenience area. I would recommend this hotel.
Comment from Hotel Management
22 Oct 2023 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 8 Sep 2023
Hotel is in a very good location. Perfect for wet weather. Almost entirely sheltered from rain.
Comment from Hotel Management
22 Oct 2023 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Posted 7 Sep 2023
Good location, accessible to Ximen station. However, facilities can be improved especially within the rooms.
Comment from Hotel Management
4 Nov 2023 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
by A verified traveler
Non existent Wi-Fi
Posted 5 Sep 2023 on HotelsIt is reasonable for the price that we paid. Room was spacious and condition was reasonable. Location was the biggest plus point as it was near the MTR and right at the entrance of ximending. Noise quite loud from the dance studio above from 11am-10pm. But most of that period we were out so no concern. The biggest concern and downside was the Wi-Fi. It was almost non existent. The most u can do is just to message. Even that, it was on and off. If Wi-Fi is important to u, I suggest u choose another hotel.
Comment from Hotel Management
5 Sep 2023 by Tony Peng, Hotel Management
We will deal with your suggestion as soon as possible, thank you.
by A verified traveler
Posted 16 Aug 2023
All is good. Staff is friendly. However, 3 improvements seriously need to consider:
Firstly- improve your WIFI please !!! The WIFI isss ssuppperrrr bad... :(
We got so frustrated trying to connect to your WIFI. Chose the strongest signal and still failss to connect. Or keep losing connection & TV program at night keep pause due to lose signal. Please install individual room's wifi instead of relying on common WIFI router.
2nd improvement is maybe can consider placing water dispenser along corridor.. other hotels we stayed before does so. We aint really comfortbale with using room kettle so a water dispenser along corridor for us to take water immediately is the best !!!
Thirdly, maybe can install brackets/ holders in your showers so we can place our own shower items. Usually guests will bring own shower stuffs, so good to have place to put when showering.
Other than that, hope these improvements are made when we go back for our next trip !!
Comment from Hotel Management
5 Sep 2023 by Tony Peng, Hotel Management
Dear Guest, Thank you for choose staying with our hotel and give us good comments. We will deal with your suggestion as soon as possible, thank you. We are looking forward to seeing you soon at next time in Taipei, at the meantime if you have friends will travel to Taipei , we are welcome them to staying in our hotel too. Thank you Ximenairline Hotel.
by A verified traveler
Not for me
Posted 20 Jul 2023 on HotelsSeriously? Club upstairs on the 9th floor.
Lucky if you are staying on the 7th because you enjoy the loud music and people walking in heels 2-9pm
Comment from Hotel Management
5 Aug 2023 by Jeff Huang, Hotel Management
Dear valued guest,Thank you for choosing Ximen Airline Hotel during your visit of Taipei. We appreciate your time to write this review and give us good comments. We will take both the good and the bad into consideration in order to improve our service. We look forward to welcoming you back in the near future. Please do feel free to contact us at anytime if we can be further assistance.
