Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Coquitlam
Posted 27 Apr 2024
The location is good, very convenient; however, room was so tiny & the bed was squeezed between three walls, we have to climbed back and forth into bed; there’s a tiny little window ( like 1 square meters), feels like a prison’s cell.
Comment from Hotel Management
27 Apr 2024 by Hotel Relax 3 , Hotel Management
Thank you for sharing your feedback with us. We're pleased to hear that you found our location convenient. However, we apologize for any inconvenience caused by the size of the room and the layout of the bed. We understand that this may have impacted your comfort during your stay. It's important to note that the actual room matches the photos provided on our website or other platforms. We appreciate your insights and will take them into consideration as we strive to improve our accommodations for future guests. If you choose to stay with us again, please don't hesitate to let us know your preferences, and we'll do our best to accommodate you better.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Hotel Relax 3 , Hotel Management
We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler from Richmond Hill
Posted 17 Apr 2024
Good Location, nice customer service. I will definitely stay here again.
Comment from Hotel Management
27 Apr 2024 by Hotel Relax 3 , Hotel Management
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler
Posted 6 Apr 2024
Very convenient. Great staff Small rooms.
Dining is offsite
Comment from Hotel Management
9 Apr 2024 by Hotel Relax 3 , Hotel Management
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler
Posted 26 Mar 2024
hotel already printed and prepared for your arrival. free gifts - recycled bag and foldable cup. free tea and snacks provided at the place. quiet and nice
Comment from Hotel Management
27 Mar 2024 by Hotel Relax 3 , Hotel Management
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler from San Francisco
Posted 8 Feb 2024
The room while good was a little too small. Storage was two little cubes and so you really have to live out of your suitcase. The front staff was extremely friendly and eager to help which made the stay here good.
Comment from Hotel Management
12 Feb 2024 by Hotel Relax 3 , Hotel Management
Dear guest,Thank you for taking the time to write us feedback. Providing comfy room and decent service are our core value we've been working on. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler
Posted 16 Jan 2024
pros: easy walkable location from train station to hotel and walkable to night markets. Quiet, safe area. Very quiet hotel, simple.
cons: tight toilet position(had to sit diagonally so knees wouldn't hit the wall) and the shower and sink had a lot of mold on the caulk.
Comment from Hotel Management
21 Jan 2024 by Hotel Relax 3 *Yumi, Hotel Management
Thank you for taking the time to share your feedback with us.We apologize for the inconvenience you experienced with the tight toilet position and the presence of mold on the caulk in the shower and sink. Your concerns have been duly noted, and we assure you that we will address these issues promptly to enhance the overall experience for our guests.We value your input, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future, providing you with a more comfortable and enjoyable stay.Thank you for choosing our hotel, and we look forward to serving you better in the future.
by A verified traveler
Posted 10 Jan 2024
Strategic location, less than 10minute walk to Taipei Main station and lots of shopping / food places nearby.
However, the central location also means that room sizes tend to be on the small side. We didn't like the layout of the room at all (we got the corner one), there was no space for us to open and take things easily from our luggage. Not sure why they put a queen bed instead of a double given the room size. Cleanliness was okay.
Staff were professional and allowed us to store our bags before checking in and after checking out.
All in all, there are many options in this area so best to research and compare before you make any bookings.
Comment from Hotel Management
14 Jan 2024 by Hotel Relax 3 *Yumi, Hotel Management
Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your detailed comments and are pleased to hear that you found our hotel's location convenient, with easy access to Taipei Main Station and various shopping and dining options nearby.We value your input and will review the room configurations to see if there are opportunities for improvement in maximizing space and enhancing the overall layout.Your suggestion to research and compare options in the area is noted, and we appreciate your recommendation.We hope to have the opportunity to welcome you back and provide an improved experience that exceeds your expectations.
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
21 Jan 2024 by Hotel Relax 3 *Yumi, Hotel Management
Thank you for choosing Hotel Relax. We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
by A verified traveler
Posted 31 Dec 2023
Comment from Hotel Management
12 Feb 2024 by Hotel Relax 3 , Hotel Management
We are looking forward to welcoming you back in the near future. Thank you very much and have a wonderful day!
