Ratings based on 348 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Mar 2024
Very nice and clean Japanese bathroom
Comment from Hotel Management
3 Apr 2024 by Hotel Gracery Taipei, Hotel Management
Warm greetings from Hotel Gracery Taipei. Thank you very much for taking the time to provide us your feedback.Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hotel Gracery Taipei.The entire team and I lookforward to welcoming you back at Hotel Gracery Taipei and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 18 Mar 2024
Very convenient location. Walking distance of 1 mn to MTR or buses stop.
Comment from Hotel Management
22 Mar 2024 by Hotel Gracery Taipei, Hotel Management
Dear Patricia,Thank you for your generous post and we are glad that you enjoyed your stay at Hotel Gracery Taipei.As you mentioned, we are a great base for exploring Taipei. ZhongXiaoXinSheng, where our hotel is located, offers convenient access to almost anywhere in Taipei, using various means of transportation.If you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
by A verified traveler
Posted 2 Feb 2024
Clean and comfy! Everything is up to date. Great supply with amenities. Will book again in the future.
Comment from Hotel Management
6 Feb 2024 by Hotel Gracery Taipei, Hotel Management
Thank you for your generous post and we are glad that you enjoyed your stay at Hotel Gracery Taipei.As you mentioned, we are a great base for exploring Taipei. ZhongXiaoXinSheng, where our hotel is located, offers convenient access to almost anywhere in Taipei, using various means of transportation.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay.
by A verified traveler
Posted 26 Jan 2024
Comment from Hotel Management
22 Mar 2024 by Hotel Gracery Taipei, Hotel Management
親愛的Chi Hong，您好感謝您在這次旅程選擇入住格拉斯麗台北飯店，且給予我們極高的評價與讚賞! 誠摯期待您下一次的到訪，讓我們能夠再次為您提供非凡卓越的服務。
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Hotel Gracery Taipei, Hotel Management
Dear Pauline,Warm greetings from Hotel Gracery Taipei. Thank you very much for taking the time to provide us your feedback.Thank you for your kind comments about the hotel and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hotel Gracery Taipei.The entire team and I lookforward to welcoming you back at Hotel Gracery Taipei and meanwhile if we can assist you with anything do not hesitate to contact us.
by A verified traveler
Posted 2 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by 格拉斯麗台北飯店, Hotel Management
親愛的貴賓，您好。感謝您對格拉斯麗台北飯店的支持！希望往後也能持續得到客人您對格拉斯麗台北飯店的支持與喜愛。祝您順心平安
by A verified traveler
Posted 24 Dec 2023
I had arrived earlier in the morning and requested for early check in about 2pm. However the staff said that they would have to charge me if I check in before 3pm. The earliest they will let me enter the room will be 2.45pm. I was really tired after a red eye flight and ended up sleeping on the sofa at the lobby. The staff woke me up at exactly 2.45pm to pass me my room card. I thought there could have been more flexibility and empathy from the hotel staff as I will be checking out earlier for my departure day which I feel I should not be charged for the earlier check in. It’s my first time experiencing such inflexibility from a hotel. This is the only negative feedback I have.
Overall, it was a pleasant stay as hotel is located near mrt station and walking distance to the popular Fu Hang Soy Shop and Hua Shan Park.
Comment from Hotel Management
27 Dec 2023 by Hotel gracery Taipei , Hotel Management
Dear Ee Wen ,Thank you for staying at Hotel Gracery Taipei and sharing your valuable feedback with us.We regret to learn about your dissatisfaction with our service, it certainly was not our intention to disappoint.We are sorry to hear that our early check-in regulation and additional fee did not meet your expectation.We are glad to hear that you enjoyed your stay in our hotel, and the convenient transportation, restaurant, tourist spot around our hotel. We will continue to work hard to improve our service and look forward to your next visit.
by A verified traveler
Posted 23 Dec 2023
Comment from Hotel Management
27 Dec 2023 by 格拉斯麗台北飯店全體同仁, Hotel Management
親愛的貴賓 您好，感謝您在這次旅程選擇入住格拉斯麗台北飯店，且給予我們極高的評價! 誠摯期待您下一次的到訪，我們將以更優質的服務回饋您對本飯店的用心。祝您順心平安。
by A verified traveler
Posted 14 Nov 2023
location is good
Comment from Hotel Management
15 Nov 2023 by Hotel Gracery Taipei, Hotel Management
Dear, thank you for staying with us at Hotel Gracery Taipei and your warmest feedback, we are honored to receive your appreciation. As a good friend of yours, we look forward to your coming again and we will offer a better traveling experience, thank you and have a nice day.
by A verified traveler
Posted 8 Nov 2023
good
Comment from Hotel Management
8 Nov 2023 by 格拉斯麗台北飯店, Hotel Management
親愛的貴賓您好：感謝您此次入住格拉斯麗台北飯店，並且花費寶貴的時間給予我們評價！本飯店能獲得客人的喜愛，對我們來說是莫大的鼓勵！希望往後也能持續得到客人您對格拉斯麗台北飯店的支持與喜愛。誠心期待您的再次光臨。祝您順心平安。
