Ratings based on 570 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great location but facilities can be improved
Posted 3 Jan 2024 on HotelsThe location is excellent, just one block from airport MRT, which makes it ideal for quick and easy arrival to the hotel after landing in Taoyuan airport. Plenty of food selections nearby and quick access to Taipei underground walkways. The facilities, however, can be further improved. My greatest disappointment was the bathroom shower and the air conditioning. The water temperature of the bathroom shower fluctuates constantly making it hard to enjoy a nice shower. The room temperature fluctuates between 22'C and 25'C despite being set at 24'C.
Comment from Hotel Management
8 Jan 2024 by City Suites - Main Station, Hotel Management
Thank you for sharing your comments on your stay at City Suites-Main Station, and We were pleased to hear that you had a pleasant experience with us . Your encourage is the greatest push for progress. We are sorry to learn that your experience in hotel did not meet your expectation. We apologize for that. We will try to improve the problem and look forward to seeing you again. Thank you. City Suites-Main Station
by A verified traveler
Posted 29 Dec 2023 on Hotels
Did not offer any Gold member benefits. Room is very different from photos. Staff is not friendly nor professional. Will not return!!!
Comment from Hotel Management
30 Dec 2023 by 城市商旅-站前館, Hotel Management
Thank you for sharing your comments on your stay at City Suites-Main Station. We apologize for the problem that you mention. We did not upgrade your room becasue it depended on the availability of the rooms we had on that day. Instead, we offered a late check-out. We apologize for the problem it has been caused and we look forward to seeing you again City Suites-Main Station
by A verified traveler
Posted 19 Dec 2023 on Hotels
Comment from Hotel Management
30 Dec 2023 by 城市商旅-站前館, Hotel Management
Thank you for staying at City suites-Main Station. Our team is happy that you enjoyed your stay with us. We sincerely appreciate your generous recommendations and we look forward to welcoming you back in the near future!Warm regards,City Suites-Main Station
by A verified traveler
Posted 12 Nov 2023
Comment from Hotel Management
19 Nov 2023 by 城市商旅-站前館, Hotel Management
很開心您在城市商旅站前館留下美好的旅程，感謝您給予我們高度的肯定，對我們是持續成長的動力，誠摯期待您再次蒞臨！城市商旅站前館
by A verified traveler
Posted 4 Oct 2023
Pleasant, friendly and helpful customer service. Convenient to Ximending. Clean and comfortable.
Room is on the small side, ok for short stays.
Comment from Hotel Management
4 Oct 2023 by 城市商旅-站前館, Hotel Management
Thank you for sharing your comments on your stay at City Suites-Main Station, and we were pleased to hear that you had a pleasant experience with us. Your encourage is the greatest push for progress. We are looking forward to welcoming you again! Hotel City Suites-Main Station
by A verified traveler
Posted 13 Sep 2023
Window is facing a cargo container structure only 5 ft apart. No view at all.
Comment from Hotel Management
21 Sep 2023 by 城市商旅-站前館, Hotel Management
Thank you for taking your time to post a review . We are sorry to learn that your experience in City Suites-Main Station did not meet your expectation. We apologize for the problem it has been caused. We will try to improve the problem and look forward to seeing you again. Thank you. City Suites-Main Station
by A verified traveler
Posted 6 Jul 2023
Comment from Hotel Management
12 Jul 2023 by 城市商旅-站前館, Hotel Management
感謝您撥冗留下您的住宿經驗與大家分享。 我們很開心您對於城市商旅-站前館表示滿意，並給予高分的肯定。 再次感謝您給予的寶貴意見，每位旅客的建議都是促使我們進步的原動力，期待與您下次相見，並歡迎您再次入住。 敬祝 事事順心 城市商旅-站前館
by A verified traveler
Posted 4 Jul 2023
The property location is good because it is within walkable distance (15-20min) walk from ximending. The staff is nice also. But the bed bugs on the first night in the hotel is horrible. I stayed at the hotel for a total of three nights. After the first night, when I woke up in the morning, I realised my entire calves and leg is full of raised red bumps from bed bug bites. After I reflected it to the staff when we were back in the hotel, they gave me oinment and changed my room. The second and third night was better because there are no new bites. Appreciate the staff for their quick action. But the existing red bumps were very very itchy even until now - 3 days later. I am unable to sleep abd focus in the day even after oinment. Because they were so so itchy, I could not help but scratch, there are scars left behind too. Would have uploaded photos but am unable to do so via Expedia. Overall, would not visit this hotel again.
Comment from Hotel Management
12 Jul 2023 by 城市商旅-站前館, Hotel Management
Thank you for taking your time to post a review . We are sorry to learn that your experience in City Suites-Main Station did not meet your expectation. We apologize for the problem it has been caused. We will try to improve the problem and look forward to seeing you again. Thank you. City Suites-Main Station
by A verified traveler
Posted 26 Apr 2023
Comment from Hotel Management
17 May 2023 by 城市商旅-站前館, Hotel Management
感謝您撥冗留下您的住宿經驗與大家分享。 我們很開心您對於城市商旅-站前館表示滿意，並給予高分的肯定。 再次感謝您給予的寶貴意見，每位旅客的建議都是促使我們進步的原動力，期待與您下次相見，並歡迎您再次入住。 敬祝 事事順心 城市商旅-站前館
by A verified traveler
Posted 25 Feb 2023
Good: Staffs at counter are generally friendly and smiley. Location is great as it's very close to Airport MRT & some of the tourist attraction. 7-11 just a few blocks away.
Could be improved: bathtub is a bit high & the glassdoor doesn't block the water so be careful stepping in & out from shower.
Comment from Hotel Management
25 Feb 2023 by 城市商旅-站前館, Hotel Management
Thank you for sharing your comments on your stay at City Suites-Main Station, and We were pleased to hear that you had a pleasant experience with us especially for staff. Your encourage is the greatest push for progress. And we are sorry to learn that your experience in hotel did not meet your expectation especially for the cleanliness. We apologize for that. We will try to improve the problem and look forward to seeing you again. Thank you. City Suites-Main Station
