Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Staffs are awesome! Location is in the city center but a little bit far from MRT.
Comment from Hotel Management
26 Apr 2024 by Leo Huang, Hotel Management
Dear Valued Guest,Thank you so much for taking your time to share comments.It is always delightful to receive compliments from our guests and we are happy to know that you were pleased with our service. Your support and nice experience is the motivation for us to continue trying to be active every day.Thank you once again for your compliments and we look forward to welcoming you back on your future visit.Yours sincerelyLeo Huang, SupervisorAmbience Hotel
by A verified traveler from Camas
Posted 23 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Cate Cheong, Supervisor Ambience Hotel, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to share your feedback about Ambience Hotel. Based on your rating, we will like to know what parts can be improved. Your support and positive experience serve as motivation for us to strive for excellence every day. If you have any suggestions, please feel free to contact us anytime. Yours sincerely, Cate Cheong, Supervisor Ambience Hotel
by A verified traveler
Posted 21 Mar 2024
Staff are very professional and attentive
Comment from Hotel Management
21 Mar 2024 by Cate Cheong, Supervisor Ambience Hotel, Hotel Management
Dear Valued Guest,Thank you for your valuable feedback! We are delighted to hear that you found our staff to be professional and attentive. Providing attentive and professional service is a goal we continuously strive for. We look forward to welcoming you back and continuing to provide you with excellent service!
by A verified traveler
Posted 2 Mar 2024
Comment from Hotel Management
22 Mar 2024 by Leo Huang, Hotel Management
Dear Valued Guest,Thank you so much for taking your time to share your rating about Ambience Hotel.Your support and nice experience is the motivation for us to continue trying to be active every day.Should you have any suggestion, please contact us anytime.Yours sincerelyLeo Huang, SupervisorAmbience Hotel
by A verified traveler
Posted 7 Jan 2024 on Hotels
Comment from Hotel Management
11 Jan 2024 by Cate Cheong, Supervisor Ambience Hotel, Hotel Management
Dear valued guest,Thank you for awarding us a high score in your review. This serves as a tremendous affirmation for us! We are committed to maintaining our standards to ensure that every guest experiences our dedication. Once again, we appreciate your feedback, and please feel free to contact us if you have any questions.Best regards,Cate Cheong, SupervisorAmbience Hotel
by A verified traveler from Honolulu
Posted 4 Jan 2024
Very nice property :) Daily free breakfast was enjoyable. Front desk staff is always pleasant. Room itself is spacious and clean. Daily amenities and towels replenished. Worth the price. Glad I chose this hotel.
Comment from Hotel Management
11 Jan 2024 by Cate Cheong, Supervisor Ambience Hotel, Hotel Management
Dear valued guest,Thank you for awarding us a high score in your review. This serves as a tremendous affirmation for us! We are committed to maintaining our standards to ensure that every guest experiences our dedication. Once again, we appreciate your feedback, and please feel free to contact us if you have any questions.Best regards,Cate Cheong, SupervisorAmbience Hotel
by A verified traveler
Posted 11 Dec 2023
The breakfast food option is amazingly rich, and I am glad to get to enjoy the new coffee machine they just installed when I checked in. Very friendly and helpful staff, convenient airport pick up and drop off services.
Occasionally the wifi signal inside the room gets a bit unstable, if some wifi booster/ extender can be installed in the future, that would be great. Thanks again!
Comment from Hotel Management
11 Dec 2023 by Leo Huang, Hotel Management
Dear Valued Guest,Thank you for choosing Ambience Hotel and taking your precious time to share a review with us.We are humbled by your high praise from your recent stay with us. It is wonderful to hear that you've enjoyed our service and breakfast. Your nice experience is the motivation for us to continue trying to be active every day.I would like to take the opportunity to explain to you for some of the facilities you encountered, especially with the WIFI. If you feel the WIFI is not work or slowly, we also provide router to enhance the speed.Thank you once again for your compliments and should you have any further suggestion or inquiry, please do not hesitate to contact us.We look forward to welcoming you back on your future visit.Yours sincerelyLeo Huang, SupervisorAmbience Hotel
by A verified traveler
Posted 6 Dec 2023
The room is very clean,spacious and modern. It really provides an ambient atmosphere. The hotel is about 15 min walking from Taipei main train station. Lots of restaurants around the hotel.
Comment from Hotel Management
11 Dec 2023 by Leo Huang, Hotel Management
Dear Valued Guest,I appreciate you choosing Ambience Hotel as your holiday destination and I'm delighted to read that you felt the personal touch of our service during your stay.It is wonderful to hear that you've enjoyed our service, rooms and liked the neighborhood around our hotel.Thank you once again for staying with us and we look forward to welcoming your family back again in the near future!Yours sincerelyLeo Huang, SupervisorAmbience Hotel
by A verified traveler
Posted 19 Nov 2023
Normally I would give this hotel a better rating but there is one major issue which is why wouldn’t book the hotel again, something is dusty in the room or probably it’s the down blanket or carpets but after 5 minutes in the room I would start sneezing. Every morning I woke up with a puffy face and I am not even allergic to downs. At one point I could hear someone in the neighbour room sneeze around 20 times in a row. My friends checked into a different hotel after the firs night because he was very allergic. Please change the pillows and duvets.. otherwise the hotel was really great. I like the free self service laundry, that was convenient.
Comment from Hotel Management
21 Nov 2023 by Cate Cheong/Supervisor Ambience Hotel, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We are pleased to hear that you found the hotel to be great, and we appreciate your positive comments about the free self-service laundry.We sincerely apologize for the issue you encountered with the dust or potential allergens in your room. We take matters of cleanliness and guest comfort very seriously, and we are sorry that we fell short in this regard. Your comments about changing the pillows and duvets have been noted, and we will make it a priority to ensure that our bedding meets the highest standards of cleanliness and comfort.We are genuinely sorry for any inconvenience this may have caused during your stay. We value your feedback, and we hope to have the opportunity to provide you with an improved experience in the future.Sincerely yours,Cate Cheong / SupervisorAmbience Hotel Taipei
by A verified traveler
Posted 12 Nov 2023 on Hotels
Comment from Hotel Management
12 Nov 2023 by Leo Huang, Hotel Management
Dear Valued Guest,Thank you so much for taking your time to share rating about Ambience Hotel.Your support and nice experience is the motivation for us to continue trying to be active every day.Should you have any suggestion, please contact us anytime.Yours sincerelyLeo Huang, SupervisorAmbience Hotel
