Ratings based on 795 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2023
We were wowed by Aeris the first time we stayed there a few years ago. Everything seemed new, spotless and comfortable. This time, although it was still a comfortable stay, we noticed our room looked more aged. The room we stayed in had a carpet with stains and windows that needed thorough cleaning on the outside. The elevators are also small and slow, but that has been our experience in most of Taiwan.
Other than the things noted above, we thoroughly enjoyed our stay here. The soundproofing between rooms was actually great - we couldn't hear any of our neighbours. The curtains blocked out the heat and light for a restful sleep. The staff were helpful and friendly, the lobby was nicely decorated and they even put up a Christmas tree and other decorations in December. The breakfast buffet had a medium variety of options that was mostly the same with some items on a day to day rotation. Their cutlery was clean and servers are quick to whisk away your dishes once you were done with them. We love staying here whenever we are in the area.
by A verified traveler
Posted 8 Dec 2023
Great visit.
by A verified traveler from Oswego
Posted 4 Dec 2023
It was a good stay.
by A verified traveler
Posted 11 Mar 2022 on Hotels
by A verified traveler
Posted 27 Apr 2021 on Hotels
Nice clean rooms.Very comfortable beds.Great stay.. will stay again.
by A verified traveler
12:00:00
Posted 19 Nov 2020 on HotelsThe hotel is a bit old . While they were nice to let me check in early one thing kinda bothered me at the end . I realize that the check out time is noon. But I really really do not appreciate the phone ringing at 12:00:00 to let me know I need to check out. I can understand if it’s 12:15 and I have not come down yet . But 12:00:00??? It’s gonna hurt the half empty hotel if I am a couple of minutes late ?
For that reason alone I would never stay there again
by A verified traveler
Posted 2 Oct 2020 on Hotels
by A verified traveler from Taipei
Posted 2 Aug 2020
1. The staff are friendly and helpful.
2. The facilities are old but well maintained.
3. I like the bed. It’s soft and comfortable.
by A verified traveler
Parking not enough
Posted 29 Jul 2020 on HotelsParking lot not enough, staff at parking lot not so friendly, didn’t listen to customer request, just speak what he want to tell.
by A verified traveler
Posted 11 Mar 2020
The design of the property give guest peaceful feeling. Once you exit or enter to or from the lift, guest can see beautiful orchid smiling at you. Pots of Orchid are well taken care by the services crew in the hotel
