Ratings based on 104 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from CAMARILLO
Posted 27 Apr 2024
Very clean
Comment from Hotel Management
29 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Hi Melodie! Thank you for leaving us a 5/5 review! It's great that you were satisfied with the cleanliness of our rooms. We're happy to have served you and we hope to see you again!
by A verified traveler
Posted 19 Apr 2024
This is a basic hotel with a few nice things: room we were in had a redone bathroom with a nice shower. There are several decent restaurants nearby. The room is a decent size. Negative: Towels are minuscule in size and paper thin. They also don't supply enough. The floor of the room was filthy - our feet stuck to it. Upholstry on the chairs was dirty and worn (chair 1); ditry and torn (chair 2). Pillows on the bed were thin and lumpy.
Comment from Hotel Management
22 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear Lucy, Thank you for sharing your detailed feedback regarding your recent stay. We sincerely apologize for the shortcomings you experienced during your time with us. Ensuring cleanliness and comfort for our guests is a top priority, and we regret that we fell short of meeting your expectations in this regard. Your comments regarding the towels, room cleanliness, and the condition of the furnishings have been duly noted, and we will take immediate steps to address these issues to prevent similar occurrences in the future. We appreciate your valuable feedback as it helps us to identify areas for improvement and ensures a better experience for our guests going forward. If there's anything else we can do to address your concerns or if you have any further feedback, please feel free to reach out to us directly.
by A verified traveler
Posted 13 Apr 2024
Good place to spend the night
Comment from Hotel Management
14 Apr 2024 by CC - Guest Relations Manager, Hotel Management
Dear MARVIN, Thank you for your feedback. We are glad to hear that you found our hotel to be a suitable place to spend the night. We aim to provide a comfortable and convenient experience for all our guests, and we look forward to having the opportunity to host you again in the future.Sincerely,
by A verified traveler
Posted 15 Mar 2024
The front desk staff and cleaning staff were attentive and kind. The only drawback to this property is the road noise directly in front of the business. It seems that many of the locals believe that the louder their exhaust, the better the vehicle. Additionally, the parking lot is located directly outside the rooms. Therefore, the noises of those exiting and entering their vehicles, including the noise from the horns when locking vehicles, come directly into the rooms.
Comment from Hotel Management
16 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Harold, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
by A verified traveler
Posted 10 Feb 2024
Comment from Hotel Management
12 Feb 2024 by MP - Guest Relations Manager , Hotel Management
Hello Stefanie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
by A verified traveler
Posted 8 Feb 2024
Good place was clean and safe
Comment from Hotel Management
10 Feb 2024 by MP - Guest Relations Manager, Hotel Management
Hello Marvin, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!
by A verified traveler
Good place to stay
Posted 14 Nov 2023 on HotelsOwner was great
Comment from Hotel Management
19 Nov 2023 by MP - Guest Relations Manager, Hotel Management
Hello Lance, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
by A verified traveler
Not bad
Posted 1 Oct 2023 on HotelsNot bad good value and the restaurant next store is great
Comment from Hotel Management
3 Oct 2023 by MP - Guest Relations Manager, Hotel Management
Hello Rande, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
by A verified traveler
Posted 22 Aug 2023
The refrigerator was rattling all night, the bathroom fan sounded like an airplane as well as the air conditioning
Comment from Hotel Management
28 Aug 2023 by MP - Guest Relations Manager, Hotel Management
Hello Julio, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
by A verified traveler
Posted 1 Jun 2023
I was given a price at reservation and was charged $12 dlls more night at check-in
Stayed 3 nights
And I had to sign a no-tax charge notification
Management was rude
Comment from Hotel Management
2 Jun 2023 by MP - Guest Relations Manager, Hotel Management
Hello Juan, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
