Ratings based on 191 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Very nice
Comment from Hotel Management
12 Jun 2024 by Kim H, Hotel Management
Dear Sarah, Thank you for the great feedback and for choosing to stay with us. We hope to see you again!
by A verified traveler
Posted 9 Jun 2024
Would stay again for sure
Comment from Hotel Management
12 Jun 2024 by Kim H, Hotel Management
Dear Kathryn,Thank you for choosing to stay with us, and for the wonderful review. We hope to welcome you back soon.
by A verified traveler
Posted 26 May 2024
The property was overbooked and as a result, I was sent to another property. I was told they did not have my contact info; however, one cannot make, or confirm a reservation without
Comment from Hotel Management
26 May 2024 by Kim Harris, Hotel Management
Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced due to our hotel being unexpectedly sold out during your stay. I understand how frustrating and disappointing this situation must have been, and I am truly sorry for any disruption it caused to your plans.Please know that we strive to provide exceptional service to all our guests, and it is never our intention to inconvenience anyone. Unfortunately, due to an unforeseen circumstance, we had to make the difficult decision to relocate some guests, including yourself, to a nearby hotel.I assure you that we take this matter seriously and are reviewing our processes to ensure such situations are handled better in the future. We value your patronage and hope we get the opportunity to make it right.Please feel free to reach out directly to discuss further.
by A verified traveler
Posted 13 May 2024
Everything great
Comment from Hotel Management
13 May 2024 by Kim H, Hotel Management
Dear Guest,Thank you for choosing to stay with us, and for the wonderful feedback! We hope to welcome you back soon.
by A verified traveler from Franklinton
Posted 12 Apr 2024
Great place to stay when visiting Seattle and locations South of the city. Very nice area around the property with several restaurants just a couple minutes walk away!
Comment from Hotel Management
13 Apr 2024 by Kim H, Hotel Management
Dear Thomas,Thank you for choosing to stay with us, and for the wonderful review. We hope you can visit us again soon. We wish you safe travels ahead.
by A verified traveler from sun city
Posted 24 Mar 2024
We had no hot water until we woke up the next morning. Water was brown until we ran it for a while. Not sure it was even safe to brush our teeth after it cleared. The hair dryer was almost useless. Still waiting to find out if we are getting a credit. The front desk person asked if we wanted something from the marketplace as our credit. No, I don’t want a bag of chips to cover the inconvenience. I want a credit on the cost of the room.
Comment from Hotel Management
27 Mar 2024 by Kim H, Hotel Management
Dear Pete, I apologize for the water issues you experienced during your recent stay with us. We are committed to providing our guests with a comfortable and enjoyable stay. We are sorry for the inconvenience this caused. We value your feedback and hope to have the opportunity to make it up to you.
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Kim H, Hotel Management
Dear John,Thank you for the great review, and for choosing to stay with us. We hope you visit again real soon.
by A verified traveler
Posted 5 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Kim H, Hotel Management
Dear Guest, Thank you for choosing to stay with us and for the wonderful review. We hope to welcome you back real soon.
by A verified traveler
Posted 28 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Kim H, Hotel Management
Dear Guest, Thank you for choosing to stay with us, and for the great feedback. It was our pleasure to serve you. We hope to welcome you back real soon!
by A verified traveler
Posted 9 Jan 2024
Comment from Hotel Management
11 Jan 2024 by Kim H, Hotel Management
Nina, We appreciate your choice to stay with us and for sharing the wonderful review. It was a pleasure serving you, and we eagerly anticipate the opportunity to welcome you back again, hopefully in the near future.
