Ratings based on 440 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
wonderful property
Comment from Hotel Management
25 Apr 2024 by マネージャー, Hotel Management
この度は当ホテル日航立川東京にお越し下さり、誠にありがとうございます。有難くも高評価を頂戴しまして大変嬉しく思います。 今後とも当館をご愛顧賜ります様、宜しくお願い致します。
by A verified traveler
Posted 17 Apr 2024
Shatter bus is nice transportation
Comment from Hotel Management
18 Apr 2024 by マネージャー, Hotel Management
この度は当ホテル日航立川東京にお越し下さり、誠にありがとうございます。有難くも良き評価を頂戴しまして大変嬉しく思います。 今後とも当館をご愛顧賜ります様、宜しくお願い致します。
by A verified traveler
Posted 16 Mar 2024
Excellent customer service. Very convenient. Near from station and lots of restaurants nearby
Comment from Hotel Management
20 Mar 2024 by manager, Hotel Management
Thanks for staying with us. We are working hard to create rooms that will provide a sense of relaxation and excitement to our guests, and we are extremely happy to receive your positive feedback.We hope to continue to be a hotel that people want to come back to again.We will continue to work even harder and look forward to seeing you again.All of our staff are looking forward to seeing you again in the near future.
by A verified traveler
Posted 4 Mar 2024
The facility is very clean and customer service is excellent.
Comment from Hotel Management
6 Mar 2024 by manager, Hotel Management
Thanks for staying with us. We are working hard to create rooms that will provide a sense of relaxation and excitement to our guests, and we are extremely happy to receive your positive feedback.We hope to continue to be a hotel that people want to come back to again.We will continue to work even harder and look forward to seeing you again.All of our staff are looking forward to seeing you again in the near future.
by A verified traveler
Posted 23 Feb 2024
Very good hotel with friendly and professional staff
Comment from Hotel Management
29 Feb 2024 by manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 15 Feb 2024
I liked the staff and price was reasonable. I didn't like the area it was near. Lots of bars nearby and scary isolated tunnel on other side if walking to at night kind of scary.
Comment from Hotel Management
15 Feb 2024 by manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!
by A verified traveler
Posted 17 Nov 2023 on Hotels
Comment from Hotel Management
17 Nov 2023 by マネージャー, Hotel Management
この度は当ホテル日航立川東京にお越し下さり、誠にありがとうございます。有難くも高評価を頂戴しまして大変嬉しく思います。 今後とも当館をご愛顧賜ります様、宜しくお願い致します。
by A verified traveler
Posted 3 Nov 2023
I stayed here for two weeks, and I'd love to return for the following reasons:
1. The rooms are decently sized, clean, and have helpful amenities like coffee maker/small fridge/safe, air-purifier, hangers, shoe horn, slippers, and all the toiletries that one needs.
2. The firm mattress was excellent for my sleep - they use comfortable Simmons mattresses that feels very supportive.
3. The large window lets in lots of natural light, and the room was very soundproof. Never heard my neighbors or the trains running on the track a few hundred meters north.
4. The breakfast has an amazing spread. They have traditional Japanese, as well as western choices. Many kinds of beverages were also available.
5. The Tachikawa station is a short 8 min walk away, so very accessible. And if you want more food choices, you can cross the street to find many different shops and eateries.
6. The staff at this hotel (including housekeeping) were efficient, courteous, and friendly. On my last day, I had a chat with the chef during breakfast, and he cared genuinely about the quality of food he was serving.
Thank you Nikko Tachikawa.
Comment from Hotel Management
3 Nov 2023 by Manager, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!We are working hard to create rooms that will provide a sense of relaxation and excitement to our guests, and we are extremely happy to receive your positive feedback.We hope to continue to be a hotel that people want to come back to again.We will continue to work even harder and look forward to seeing you again.All of our staff are looking forward to seeing you again in the near future.
by A verified traveler
Posted 2 Nov 2023
Comment from Hotel Management
29 Nov 2023 by マネージャー, Hotel Management
この度は当ホテル日航立川東京にお越し下さり、誠にありがとうございます。有難くも高評価を頂戴しまして大変嬉しく思います。 今後とも当館をご愛顧賜ります様、宜しくお願い致します。
by A verified traveler
Posted 21 Jun 2023
スタッフの方がとても親切でご丁寧な対応をしていただきました。ブッフェスタイルの朝ごはんも美味しかったです。駅からも歩いてすぐで周りにはコンビニや色々お店もあって便利でした。
Comment from Hotel Management
26 Jun 2023 by 宿泊部マネージャー, Hotel Management
この度はご宿泊誠にありがとうございます。また、貴重なお時間を割いてご感想を投稿いただきましたこと重ねて御礼申し上げます。過日のご滞在ではご満足いただけたことをうかがえてスタッフ一同大変嬉しく存じます。是非また皆さまでお越しくださいませ。ご来館を心よりお待ちしております。
