Ratings based on 649 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jun 2024
Excelente beds and pillows. Big screen tv with English speaking channels. Cheerful service with airport shuttle both directions and help with luggage all the way to the room. Acceptable quality abundant breakfast with fresh made omelet and waffles
by A verified traveler
Posted 18 Jun 2024
I was charged at arrival additional mandatory costs that were not mentioned when booking. Which lead me to think that they use this maneuver to lower the price on Expedia to seem more cost efficient and valuable per dollar than they really are, in order to capture more costumers. And they deny to provide me with an itemized receipt for those mandatory extra charges (which you must pay at arrival in order to get to your already paid room). I have requested the itemized receipt now 3 times to 3 different people unsuccessfully. I feel scammed. I documented the incident in writing with them and so far they have done nothing about it and I haven’t received even an answer. Awful service.
Comment from Hotel Management
21 Jun 2024 by Evelyn , Hotel Management
Dear MeryThank you for contacting us about your recent experience at Holiday Inn Quito Airport. We sincerely apologize for the frustration and inconvenience caused by the unexpected mandatory charges at arrival and the lack of an itemized receipt.In order to provide a better experience, you can review the confirmation detail received where you can see, as Ecuadorian Citizen you will pay the IVA, the 10% tax was explained that you will pay at your check in time. We value your business and hope to regain your trust. Please accept our sincerest apologies for the issues you encountered. Best Regards, Evelyn Tipan
by A verified traveler
Posted 14 Jun 2024
Nice Hotel well kept and friendly staff.
by A verified traveler
Posted 10 Jun 2024
The restaurant was very expensive and there are no other options so you are stuck paying extremely high prices for a very little amount of food. The restaurant did not match the clientele of a typical Holiday Inn. There were also no filtered water fountains to get clean drinking water from. The only option was to buy small bottles of still water. All other hotels in this area have filtered water fountains and bottle filling stations.
Comment from Hotel Management
21 Jun 2024 by Evelyn Tipan, Hotel Management
Dear JamieThank you for bringing these additional concerns to our attention regarding your recent stay at Holiday Inn Quito Airport. We appreciate your feedback and apologize for the negative experience you encountered.We are actively reviewing our menu options to ensure they offer better value and cater to a wider range of preferences, including portion sizes that align with our typical customer. Furthermore, we are committed to implementing sustainable practices and reducing plastic waste. Besides, we're currently evaluating the feasibility of installing filtered water fountains alongside water bottle refilling stations to provide guests with a convenient and eco-friendly option for staying hydrated.We hope to regain your trust and demonstrate our commitment to improvement.Sincerely,Evelyn Tipan
by A verified traveler
Posted 10 Jun 2024
We chose this hotel because of the hot tub and pool and they were not working/ they were cold. This information should have been available when we made our reservations.
Comment from Hotel Management
11 Jun 2024 by Evelyn , Hotel Management
Dear Thomas Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced regarding the hot tub and pool during your stay.We understand how important these amenities are to our guests, and we regret that they were not available or operating at the desired temperature during your visit. This information should have been communicated to you at the time of making your reservation, however it was out of our hands to know when it will be damaged. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.Sincerely,Evelyn TipánRoom Division ManagerHoliday Inn Quito Airport
by A verified traveler
Posted 7 Jun 2024
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Comment from Hotel Management
21 Jun 2024 by Evelyn Tipan, Hotel Management
Dear Jules Thank you for your visit, we hope to see you here every time that you visit Quito. Best Regards, Evelyn Tipán
by A verified traveler
Posted 5 Jun 2024
Airport shuttle was perfect.
Comment from Hotel Management
11 Jun 2024 by Evelyn , Hotel Management
Dear KathyThank you very much for your positive rating. We are thrilled to hear that you enjoyed the shuttle service as a complimentary offering.We look forward to your next visit, where you can explore and enjoy even more of our facilities.Thank you once again for choosing us, and we can't wait to welcome you back soon! Best Regards,Evelyn TipánRoom Division Manager
by A verified traveler
Posted 5 Jun 2024
The staff is top notch! Very friendly and helpful!
Comment from Hotel Management
6 Jun 2024 by Evelyn Tipan, Hotel Management
Dear Kathy, Our team is delighted to hear your kind words!We hope welcoming you back soon.
by A verified traveler from Stockton
Posted 4 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Close to the airport, only challenge is parking as you have to drive through the back roads or use the valet service.
Comment from Hotel Management
6 Jun 2024 by Evelyn Tipan , Hotel Management
Dear David, We appreciate your feedback. This is something we will have in mind and try to solve as soon as possible. We hope welcoming you back soon.
