Ratings based on 38 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Jan 2024 on Hotels
by A verified traveler from Lake Elsinore
Posted 14 Dec 2023
We stayed at Casa de Herencia which was just behind the church. It was decent. Lots of bugs though on the ground floor but the sheets and beds were clean. You can't expect too much from an old house but they did their best to maintain it. The staff overall were very helpful and accommodating though the front desk girl was a bit annoying. The manager also did not want to honor Senior Citizen's Discount for an extra bed we requested, which was a bit off-putting. The breakfast at the restaurant was pretty good. Overall its above average for a provincial stay in the Philippines but definitely not at par with international standards. It is still nice to experience something different in the countryside.
Comment from Hotel Management
4 Jan 2024 by Paradores del Castillo Hotel Team, Hotel Management
Dear Jezreel,Thank you for choosing Paradores del Castillo Hotel and sharing your experience with us. We sincerely appreciate your understanding of the inherent challenges in maintaining a historic property like ours.We apologize for any inconvenience caused by the presence of bugs on the ground floor, and rest assured, we are actively addressing this concern to provide a more seamless stay for our guests.Your acknowledgment of our staff's helpfulness is truly heartening, and we take note of your feedback regarding the front desk. We will address this matter internally to ensure a more consistent and positive guest experience.Regarding the Senior Citizen's Discount, we sincerely apologize for any confusion. Our policy restricts the application of senior citizen discounts to direct bookings only. We understand the importance of these benefits and assure you that we are committed to honoring both senior citizen and PWD discounts for all direct bookings.We are grateful for your positive remarks on our breakfast offerings and are continually working towards elevating our services to meet international standards.Your insights are invaluable, and we appreciate your constructive feedback. We hope for the privilege of welcoming you back for an enhanced experience in the serene countryside.Warm regards,Paradores del Castillo Hotel Team
by A verified traveler
Posted 10 Nov 2023 on Orbitz
Great place.
Comment from Hotel Management
4 Jan 2024 by Paradores del Castillo Hotel Team, Hotel Management
Dear Ronulfo,Thank you for your concise yet heartfelt feedback! We're delighted to learn that you found Paradores del Castillo Hotel to be a great place. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again for another wonderful experience.Best regards,Paradores del Castillo Hotel Team
by A verified traveler
Posted 28 Sep 2023
Really nice people and the deck was a great place to drink an evening beer and watch the evening thunderstorms roll in.
Comment from Hotel Management
4 Jan 2024 by Paradores del Castillo Hotel Team, Hotel Management
Dear Malcolm ,Thank you for your kind words! We're thrilled to hear that you enjoyed the warm hospitality of our team. It's wonderful to know that our deck provided the perfect setting for you to unwind with an evening beer while witnessing the mesmerizing thunderstorms. Your satisfaction is our priority, and we look forward to welcoming you back to Paradores del Castillo Hotel for more memorable moments.Best regards,Paradores del Castillo Hotel Team
by A verified traveler
Posted 27 Sep 2023
Liked the very old house and cleanliness. Nice bed
Comment from Hotel Management
4 Jan 2024 by Paradores del Castillo Hotel Team, Hotel Management
Dear Alan,Thank you for taking the time to share your experience with us. We're delighted to hear that you appreciated the charm of our very old house, as well as the cleanliness that we uphold. It's fantastic to know that you found the bed to be comfortable. Your satisfaction is our priority, and we look forward to the pleasure of hosting you again at Paradores del Castillo Hotel for another enjoyable stay.Best regards,Paradores del Castillo Hotel Team
by A verified traveler
Posted 1 Feb 2023
The bathroom shower curtain too short, water going out on the floor.
Comment from Hotel Management
20 Feb 2023 by Paradores del Castillo Team, Hotel Management
Dear Janet, Thank you for taking the time to share your feedback with us. We apologize for the inconvenience caused by the short shower curtain in your room. We have taken note of your comments and will work to rectify the issue as soon as possible.We appreciate your feedback as it helps us improve our services and facilities. Thank you for staying with us at Paradores del Castillo Hotel, and we hope to have the pleasure of welcoming you back in the future.Sincerely,
by A verified traveler
Posted 21 Jan 2023
Nice pool and dining area
Comment from Hotel Management
20 Feb 2023 by Paradores del Castillo Team, Hotel Management
Dear Nancy,Thank you for taking the time to share your experience at Paradores del Castillo Hotel via Expedia. We are thrilled to hear that you enjoyed our pool and dining area. Your feedback is important to us and we are constantly working to improve our guests' experience. We look forward to welcoming you back for another visit in the near future.Best regards,
by A verified traveler
Posted 16 Oct 2022 on Hotels
The facilities is opt for accidents or fall. Ground floors have a lot of uneven payment that will cause accident. I don't know if they ever had any claim from their guests?
Likewise, they are the only hotel we encounter limiting bottle of water to 2 bottles for the duration of your stay. The rest you have to pay Php42.00 each. However, their bfast is super great!
Comment from Hotel Management
20 Feb 2023 by Paradores del Castillo Team, Hotel Management
Dear Raymond,Thank you for choosing to stay with us and for taking the time to share your feedback on your recent experience at Paradores del Castillo Hotel. We apologize for any inconvenience you may have encountered with the uneven pavements and the limited complimentary water bottles. We take our guest safety very seriously and we will look into making any necessary adjustments to improve this aspect of our property.On a positive note, we are delighted to hear that you enjoyed our delicious breakfast. Our team takes great pride in preparing a variety of quality dishes to start your day off right.Once again, thank you for sharing your experience with us. We hope to have the opportunity to welcome you back and offer you an even better stay in the future.Best regards,
by A verified traveler
Posted 13 Sep 2022
Beautiful peaceful sanctuary
Comment from Hotel Management
20 Feb 2023 by Paradores del Castillo Team, Hotel Management
Dear Marcela, Thank you so much for taking the time to share your thoughts and experiences with us here at Paradores del Castillo Hotel. We're so pleased to hear that you found our property to be a beautiful and peaceful sanctuary during your stay with us. It's always wonderful to know that our guests are able to find a sense of tranquility and relaxation when they stay with us.We're so glad that you enjoyed your time with us, and we hope that you'll come back and visit us again soon. Thank you again for your kind words, and we look forward to welcoming you back to Paradores del Castillo Hotel in the near future.Warm regards,
by A verified traveler
Posted 10 Jul 2022 on Hotels
Comment from Hotel Management
20 Feb 2023 by Paradores del Castillo Team, Hotel Management
Dear Yasmin, Thank you for taking the time to share your wonderful experience at Paradores del Castillo Hotel on Hotels.com. We appreciate your high rating and are thrilled to hear that you enjoyed your stay with us. It is our goal to provide exceptional service and amenities to our guests, and we are pleased that we were able to exceed your expectations. We hope to have the pleasure of welcoming you back in the near future.Best regards,
