Ratings based on 13 Verified Reviews
4.5 Room cleanliness
3.8 Service & staff
4.1 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Mar 2023
👍
by A verified traveler
Great location, poor customer service
Posted 15 Oct 2018 on HotelsPros: great location, excellent rooms, the indoor kids playroom was definitely a bonus, and the chair lift being right outside made heading up the mountain for some hiking a breeze. If you have younger kids, this is a great place to consider
Cons: the hotel staff were extremely rude upon checking in. I started off speaking to someone in English for the check-in process and was having some smalls problems communicating. Since we booked two rooms, my wife came up to sign the second check in sheet and, as soon as the staff learned that my wife spoke Polish, that was it ... the attendant turned her back on me and never spoke to me again. Even when I asked her a few questions, she simply ignored me. First time in 15 years of business and personal travel that I have ever experienced such a situation and it made me feel quite unwelcome.
After checking in, we were handed our keys and, as mentioned, I was not spoken to (regarding directions to the room). We walked around for a few minutes looking for our room, without success, went back to the front desk and had to ask for directions ... it turns out that there is an entirely separate building that we were in! That would have been nice to know when we were handed our keys.
Also, the menu and meals were middle of the road. Nothing to get excited about.
Ignoring the first impression at check-in, an overall good holiday hotel for getting away.
by A verified traveler from Pontefarct
Don't recommend
Posted 8 Oct 2018The rooms are clean and nicely decorated as well as wide variety of food at breakfast can comfort everybody. However, in the non smoking room we've found a cup with cigarette buds. We could clearly hear a TV playing from next door room. Loud parties were taking place after 10PM and we were not notified of this at the check in. Elevator wasn't working after 11PM neither it was at the check out time, had to drag massive luggage down the stairs from the forth floor. Check out time is 11AM not noon as informed when booked the room. Massive queue to the reception desk didn't help, the staff clearly wasn't happy to see that many people at once. Spend £99 per night which is a high price for the room in Poland just to find out at the check out that we have to pay an additional fee for the parking space. Ridiculous!
by A verified traveler
3 Day Ski Break.
Posted 20 Mar 2018 on HotelsMy first night I had a significant problem with building works outside my room. Not a good start to my Ski break. After negotiating with the management this was rectified the next day. The staff are lovely, fab location next to a ski lift. Public transport from Krakow so easy access. Good food and great spa.
by julie
very clean excellent food great position
Posted 4 Jan 2017 on HotelsExcellent stay made welcome in restuarsnt with great food and service rooms excellent standard waiting staff very helpful always tried to please hotel looked amazing could of been made to fèel more welcome by reception staff not a good welcome or service
by A verified traveler
Posted 23 Aug 2021 on Hotels
by A verified traveler
Posted 17 Aug 2021 on Hotels
Ogólnie spoko
Comment from Hotel Management
24 Aug 2021 by Recepcja Meta., Hotel Management
Dziękujemy za opinie, zapraszamy ponownie.
by A verified traveler
Posted 5 Oct 2020 on Hotels
Η διαμονή μας ήταν εξαιρετική σε γενικές γραμμές. Η τιμή θα μπορούσε να είναι λίγο καλύτερη, ειδικά για την περίοδο που πήγαμε (όχι χειμερινή σεζόν και μιλάμε για χειμερινό θέρετρο). Το πρωινό ήταν πολύ πλούσιο και το δωμάτιο καθαρό. Το room service θα μπορούσε να είναι επίσης καλύτερο (αλλαγή σε κλινοσκεπάσματα, πετσέτες και αφρόλουτρα/σαμπουάν), δεδομένων των χρημάτων που πληρώσαμε.
Comment from Hotel Management
31 Oct 2020 by Marta, Hotel Management
Thank you for your review.
Looking forward to see You Soon.
Best regards
by A verified traveler
Posted 13 Oct 2019
Tolle Lage, schönes Design, modern. Hat uns gut gefallen.
Comment from Hotel Management
3 Dec 2019 by Marta Front Desk Manager, Hotel Management
Thank You for your review!
by Antonino
Posted 14 Aug 2017 on Hotels
