Ratings based on 991 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
3.9 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Mar 2024
Absolutely perfect for me
Comment from Hotel Management
14 Mar 2024 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
We're truly glad about your amazing review Cecilia and can't wait to see you again in our hotel, hopefully soon!Best regards,
by A verified traveler from Whitby
Posted 15 Feb 2024
it was noisy outside.
the swimming pool were occupied by outsiders - not hotel guests
Comment from Hotel Management
19 Feb 2024 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
We're sorry about your bad feelings about the noise in the hotel and finally not great impression of the stay. We will working to give you better experience next time. Our Wellness Area is open for all of guests, who had entry ticket or are the guest of the hotel and it's normal in the function facilities like this. We believe your next visit will be much better and we invite you to make reservations in the future.Best regards,
by A verified traveler
Posted 20 Jan 2024
Great will use it again
Comment from Hotel Management
22 Jan 2024 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Cecilia,We're more than glad about your review. We will waiting for your next reservations and cross fingers for your next visit in our hotel.Best regards,
by A verified traveler
Posted 5 Oct 2023
During the check-in I asked for parking options. Reception proposed own parking. On the question: can I park outside the Feedback was: it is public parking but at weekends for free.
Three hours later I had a ticket as parking in front of the hotel is NOT allowed (stopping for checkin is possible). I asked three times for hotel manager - not available. Novotel staff always told me the same: parking at weekends possible. I cannot believe that people working in a hotel do not know parking rules in front of the hotel entrance. When trying to complain the feedback was: this is public parking and not their problem. If reception tells me that I can park there, I see responsibility with the hotel. A hotel should train their staff in a question which is raised by every guest with a car.
A very unpleasant experience.
Comment from Hotel Management
27 Nov 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Markus,You described situation about city parking close to the hotel and puts responsibility on hotel and hotel employees, which is unfair. We always suggest to use our underground parking, which is extra paid 70 PLN / day and we have no business for give wrong or other information for our guests, so we believe you'll consider your review and cancel it.If you have any more questions we're here for your disposal.Best regards,
by A verified traveler
Posted 21 Sep 2023
The property itself was very nice. Pool, sauna, and jacuzzi well maintained and enjoyable. We had a street facing room and the traffic noise was fairly loud. That is my only complaint. I’m sure a room away from the street would be quieter.
Comment from Hotel Management
25 Sep 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Adam,Thank you for your nice review. We promise to give you more quiet room during next visit to make your stay even more comfortable than last time. We believe we can offer high level experience for the future stays and we hope you want coming back and discover Szczecin with us.
by A verified traveler
Posted 13 Jul 2023
There was very strong horrible smell in all three rooms we tried at the hotel. The smell seemed to come out of the air condition and smelled like pesticides or drug. Rooms where badly cleaned, spots missed on many places on carpet, leftover food in mini fridge, male underwear in top shelf in wardrobe etc. There was no sheet on bed matress only sheet on the matress cover. The room had no brochures and no do not disturb sign and house keeping entered whenever they pleased while we slept. Other staff was pleasant and manager professional when we complained about smell and asked for a new room. But they could not provide room without the smell. The swimming pool area is the only reason you should choose this hotel but if you are expecting a 4 star hotel experience this is not the place for you. Avoid second floor.
Comment from Hotel Management
19 Jul 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Vigdis,Thank you for all the information you shared with us. We will draw the right conclusions and believe, that your future stay will be much better than last time.Best regards,
by A verified traveler
June stay
Posted 4 Jun 2023 on HotelsGreat facilities, friendly staff, well kept gym and pool, breakfast selection was fantastic.
Hotel in a good location too with everything within walking distance.
Comment from Hotel Management
12 Jun 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Thank you so much for so many kind words Lewis. We're happy, that you visited us and can't wait to see you again in our facilities.Best regards,
by A verified traveler
Satisfied staying
Posted 9 Apr 2023 on HotelsComment from Hotel Management
18 Apr 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Tomas,We love to see such a great score, thank you so much for that! We believe you'll visit us again, we try to offer the best possible services for the future reservations.Best regards,
by A verified traveler
Novotel Szczecin
Posted 20 Feb 2023 on HotelsStaff were very helpful, place was clean and tidy, breakfast was good. The only downside was my room was on the front of the hotel and there was quite a lot of noise from the Trams
Comment from Hotel Management
28 Feb 2023 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear David,Thank you for your review. We're happy, that you visited us and promise you, that during next visit we try to prepare for you more quiet room and give you even better experience than last time. Please only remember us about it at the Front Desk. We can't wait to see you again and wish you all the best!Best regards,
by A verified traveler
Posted 12 Aug 2022
functioned well for 1 night, all good & as expected
Comment from Hotel Management
16 Sep 2022 by Kacper Kulhawik, Guest Experience Manager., Hotel Management
Dear Troels,Thank you for your very good score. We believe we receive from you missing stars during next visit and we invite you to make future reservations.Best regards,
