Ratings based on 31 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The Ortigia Royal Suite is truly a dream. The Suites are beautiful, charming, and clean. There is an amazing rooftop terrace overlooking the sea- perfect to watch the sunrise, star gaze, or simply relax with some wine. It is the perfect location, quiet and walkable to many restaurants and shops. The owner Pepe greeted us with espresso when we checked in and showed us around and made us feel at home. The concierge Massimo was beyond helpful and friendly- always making sure we had everything we needed and prompt in his responses whenever we needed to reach out. He also provided us with tons of information on what to do and see around Ortigia. We rented a car and their valet parking service was easy and convenient. The hotel also provides breakfast vouchers at the most charming cafe just a short walk away where we had the best cornettos, fruit, and cappuccinos each morning. I will be going back to Ortigia and staying here whenever I do !
by A verified traveler
Posted 9 Nov 2023
Main building was well located and excellent rooftop terrace with magnificent views. Breakfast was off site, short walk away at a local bakery and limited to one juice, one coffee and one pastry.
Comment from Hotel Management
9 Nov 2023 by Massimo Tenaglia, Hotel Management
Dear Mrs Luise,than you very much for your feedback, we are pleased you liked the venue and its top roof terrace.Regarding breakfast please note we well advice it is an Italian Breakfast and it was not a buffet on the time you visited us, sorry, we will try to improve this service anyway.Kind regardsMassimo
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
5 Oct 2023 by Massimo, Hotel Management
Dear Mr Bruce,thank you very much for your review.Kind regardsMassimo & Staff
by A verified traveler
Posted 30 Sep 2023
Great location near the water but on a quiet street. People were friendly and sent us lots of info via what’s app when we arrived. Only comment is that housekeeping could have swept floor better as dusty and feet
Got dirty.
Comment from Hotel Management
5 Oct 2023 by Massimo, Hotel Management
Dear Mrs Audrey,thank you very much for your review. We are happy you have foudn our customer care at a good level and enjoed the location of the apartment and venue.We are sorry if you have found the place little dusty, but please also considering being just a few meters from the sea can also expose the flat to some dust, expecially during the good season. We will try to inprove this service as well.Kind regardsMassimo & Staff
by A verified traveler
Posted 25 Sep 2023
This place is charming, full of atmosphere, colourful, a blend of modern and local aesthetics, and right by the sea, less than a minute from a promenade/lookout and swimming spot. Our hosts were welcoming and helpful, conscientious of our interests and experiences, and Massimo was a perfect example of a thoughtful, humourous and knowledgeable manager! A wonderful spot to stay and experience the magic of Oritigia! Thank you!
Comment from Hotel Management
25 Sep 2023 by Massimo, Hotel Management
Dear Mrs Lenore,thank you very much for your review and very kind words.We are happy you liked the location and our customer care. It has been a pleasure meet you both and hope to meet you again in the next future.Kind regardsMassimo Tenaglia
by A verified traveler
Posted 12 Jul 2023 on Hotels
Comment from Hotel Management
13 Jul 2023 by Massimo, Hotel Management
Dear Rachel,thans a lot for your review, you are too kind !It has been a pleasure metting you both and wish you all the best.See you the next time !Kind regardsMassimo & Staff
by A verified traveler
Posted 11 Jul 2023 on Hotels
Comment from Hotel Management
13 Jul 2023 by Massimo, Hotel Management
Wow Mrs Rachel,thanks a lot !We are so happy you had good time with us and wish you all the best !Best regardsMassimo & Staff
by A verified traveler
Posted 23 Jun 2023
Great location: the sea is accessible just across the street from the hotel and down the stairs to the rocky point. Hotel itself is great - quiet and clean. The staff members are very nice and helpful; but they need more hands to manage all duties in attending to customers ranging from checking in/out to dining at breakfast on the roof.
Comment from Hotel Management
25 Jun 2023 by Massimo Tenaglia, Hotel Management
Dear Guest,we are pleased you like the venue and happy about our customer service. We have had some issue during your stay and tried to do our best everywhere to face the situation. It has a please meeting you both and hope to see you again in the next future, thank you.Kind regardsMassimo & Staff
by A verified traveler
Posted 19 Jun 2023
Comment from Hotel Management
20 Jun 2023 by Massimo Tenaglia, Hotel Management
Dear Mrs Xinbei,thank you very much for your feedback ans we hope to see you all again soon.Kind regardsMassimo
by A verified traveler
Posted 12 Jun 2023
The front desk staff is very welcoming and helpful. The room was very unique and comfortable with good AC, Bathroom and windows that open to the sea view.
The rooftop breakfast area is very open and sunny to the point where it really needs shading to make it comfortable. Also the breakfast offerings were good but there was no fresh fruit which would have made it better.
Comment from Hotel Management
12 Jun 2023 by Massimo Tenaglia, Hotel Management
Dear Mr Michael,thanks a lot for you review, we are happy you lked the sea view from your suite and our hospitality, you are to kind.Grazie for your tips as well, we will try to make things better.Kind regardsMassimo & Staff
