Ratings based on 262 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
Our stay was comfortable and quiet
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 10 Jun 2024
Nice
Comment from Hotel Management
13 Jun 2024 by GM, Sonia shqair , Hotel Management
Dear Anna-Marrie.Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We are thrilled to know that you had a great experience with us. Your satisfaction is our first priority. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Thank you.
by A verified traveler
Posted 10 Jun 2024
Staff was very helpful to my elderly father.
Comment from Hotel Management
13 Jun 2024 by GM, Sonia shqair , Hotel Management
Dear Elisa. Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle. We are thrilled to know that yo had a great experience with us. Your satisfaction is our first priority. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon.Thank you.
by A verified traveler
Posted 7 Jun 2024
Even though it states the property has been renovated, it still remains dirty/tired looking. You can only put so much lipstick on a pig.
Comment from Hotel Management
9 Jun 2024 by ss, Hotel Management
Dear though.Thank you for your feedback. On behalf our entire team, I would like to apologize for falling to exceed your expectations with dirty and tired looking. We will look into this matter. Thank you so much.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by R, Hotel Management
Thank you for the rating....Hope to welcome you again soon
by A verified traveler
Posted 27 May 2024
The entire time I stayed at this hotel, no one came to clean my room. I’ve NEVER experienced anything like this before!
Do not stay here!
Comment from Hotel Management
29 May 2024 by R, Hotel Management
Thank you for this feedback, I am sorry it happened. We currently clean a stay over room after the third night or on request. We will be sure that this is better communicated during check in.
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
29 May 2024 by G.M: Sonai Shaqir , Hotel Management
Dear Kimbrly.Thank you very much for taking time and complete our online survey.We are glad to know that you had a great stay with us.Your satisfaction is our first priority'We look forward to seeing you again.Thank you.
by A verified traveler
Posted 27 May 2024
Easy check-in, friendly staff and very clean room. The lighting around the property was a bit too dim.
Comment from Hotel Management
29 May 2024 by G.M: Sonai Shaqir , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We sincerely appreciate and value your feedback, your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.We do apologize for the because of the light in the area was causing you inconvenience, and of course we will look into this matter immediately and resolve it. We look forward to seeing you again.Thank you.
by A verified traveler
Posted 26 May 2024
The room was smelly.
Comment from Hotel Management
29 May 2024 by R, Hotel Management
Thank you - we are sorry about that...we'll be sure to look into it.
