Ratings based on 210 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Cheerful and efficient staff. Made my cat and me feel welcome and at ease. Room was not fancy, but clean, spacious, and well-appointed. Bed very comfortable. Very quiet. A nice discovery right off the Thruway.
by A verified traveler
Posted 9 May 2024
There were several things in the room in disrepair and service to address them took a while. In the end, they weren't able to correct them.
by A verified traveler
Posted 9 May 2024
Great hotel! Comfy bed 😴
by A verified traveler
Posted 8 May 2024
Friendly staff, clean and quiet. Did not like that the curtains won't close all the way. The room could not be made dark because the black out curtains were fixed to close partially. The lights outside during the night made out room too bright.
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 5 May 2024
Don’t stay here. You’ve been forewarned. This hotel is old, dirty, dingy, and extremely low quality. We checked into our room and found hair in the beds, the bathroom had not been cleaned, the surfaces had some residue on them. It was disgusting. I was going to check out for a better hotel, but when I bought it to the front desk, she offered to change the room. The second room was 1 step above the first, but not by much. The whole first floor smells like smoke even though this is a smoke free facility. If you don’t care about cleanliness, then this is a great cheap, dirty hotel otherwise, skip the headache.
by A verified traveler
Posted 5 May 2024
The receptionist was very accommodating and helpful, but the rooms were dirty and the smell was awful.
by A verified traveler
Posted 1 May 2024
The food was ok
Comment from Hotel Management
4 May 2024 by G.M: Sonai Shaqir , Hotel Management
Dear Dawn.Thank you for taking the time and complete our online survey. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.
by A verified traveler
Posted 1 May 2024
Lots of shouting and door slamming at night. Hotel was not easy access from Hwy 81. Bed was very comfortable.
Comment from Hotel Management
4 May 2024 by G.M: Sonai Shaqir , Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.On behalf of our entire team, I would like to apologize for the noise. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
by A verified traveler
Posted 29 Apr 2024
Great place to stay
Comment from Hotel Management
4 May 2024 by G.M: Sonai Shaqir , Hotel Management
Dear Naim..Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Syracuse-Carrier Circle.We are thrilled to know that you had a great experience with us. Guests' satisfaction is our first priority. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Hope to see you again.
