Ratings based on 72 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from North Yarmouth
Posted 20 May 2024
by A verified traveler
Posted 12 May 2024
TERRIBLE experience. Do NOT stay here. The host was completely non responsive on our attempts to contact the property to make arrangements for a late check in (at 8:40pm). We called two phones numbers provided and emailed and zero response. We had to contact Expedia to get a response. When we finally did get checked in the staff onsite was cold and curt.
The room was dusty under bed, in bathroom, and the fan in room was covered with dust.
The property inaccurately described its amenities on Expedia including and most importantly the parking. It is neither free or onsite as advertised. You have to park in a municipal lot that is a 10-15 minute walk away and costs quite a bit.
Check out was at 10:30 am not 11:00am as described.
Breakfast was served at 8:30 and when we got there at 8:30 there was no coffee or milk and the staff wouldn’t get more.
The area was also noisy at night with partying and in the early morning with workers outside.
Horrible experience overall. I would not recommend staying here.
Comment from Hotel Management
14 May 2024 by Ignazio, Hotel Management
There is an obligation to clarify what happened:One day before arrival, our guest asked us to cancel his reservation free of charge due to a change of plan, which we could not do as it had already been paid for. He should have canceled and we would have subsequently accepted the cancellation.The staff is in the structure from 7.30 to 12.00 am and from 3.30 to 8.30 pm, but we usually make arrangements for arrivals outside these hours, our guest, contrary to what was stated, showed up at the structure at 9.40pm he contacted us by telephone and we handed over the room to him. He made no exception and in the morning he had breakfast and left the property at 10 am, except then to write this horrible and false review which we do not comment on as it is in fact denied by the countless reviews on our page.It is clear that this review was dictated exclusively by the bad faith of our guest whose aim was exclusively to discredit us, not having been able to cancel his reservation for free due to his misunderstanding regarding the cancellation method of the reservation. itself.Ignazio
by A verified traveler
Posted 26 Apr 2024
The location is perfect the rest i didn’t like it.
by A verified traveler
Posted 15 Nov 2023
There was no parking near this B&B. We parked in a parking garage near the waterfront at the entrance to the island of Ortega for 15 euro/day. It was about a 15-20 minute walk to the B&B and is worth the walk d/t it’s central location. We also did not have breakfast on site but were given coupons for a nearby cafe. This happened to us a couple of times this trip & we are wondering if it is because November is slower season & it is easier for the host to give out coupons in lieu of preparing breakfast? Despite the lack of parking & lack of on site breakfast we would still recommend this B&B d/t it’s central location on Ortega & beautiful courtyard. Also, the elderly lady that was our host during our stay was a sweetheart even though we couldn’t understand a word either of us spoke:)
by A verified traveler
Posted 1 Nov 2023
Close to the cathedral and everything in Ortigia.
by A verified traveler
Posted 28 Oct 2023
The girls who ran it were wonderful and caring. It’s quite complicated getting your luggage into the b&b as it’s on a no car street, but if you carefully follow the instructions and use gps it work - IF you’re at least two. I can’t see how a single person arriving by car would manage with anything but a small bag. Parking is 800 meters away!!!
by A verified traveler from Tarzana
Posted 25 Oct 2023
We had a good experience, the staff was nice and helpful, especially Andrea, who gave us a lot of good suggestions. Breakfast was good as well. There is no parking provided- you have to park at the public parking (€20/day) which is 15-20 minutes walk from the place.
by A verified traveler
Great Location, Courteous Staff
Posted 18 Oct 2023 on Hotels15th century building of historical signficance, now a B&B. Friendly, courteous staff. Good sized, comfortable room with small balcony overlooking pedestrian street Via Roma.
by A verified traveler
Fabulous Stay In Central Ortiga
Posted 27 Sep 2023 on HotelsThe hotel room, which was in a historic building, on one of the main streets in Ortiga, was of a good size with a comfortable bed and modern bathroom. The hotel is excellently positioned in Ortiga with many fabulous restaurants within walking distance and the staff at the hotel were friendly and helpful. Would definitely recommend.
by A verified traveler
Posted 16 Sep 2023 on Hotels
