Ratings based on 924 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
good location
Comment from Hotel Management
2 May 2024 by res, Hotel Management
Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.
by A verified traveler
Posted 30 Apr 2024
Located near the Harbour was excellent but the facilities of the hotel was only decent. It felt over priced for the facilities available. Torn bedsheets, bare empty rooms and corridors definitely needing an upgrade, it feels quite run down. However, the staff were excellent.
Comment from Hotel Management
2 May 2024 by res, Hotel Management
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by res, Hotel Management
Dear Shane,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager
by A verified traveler from Palm Coast
Posted 26 Apr 2024
Spartan but great location. If you are the bougie type, not the hotel for you. Walking distance to fun stuff. Hotel is clean and old fashioned, pleasant.
Comment from Hotel Management
30 Apr 2024 by res, Hotel Management
Dear LesleeThank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by res, Hotel Management
Dear AoifeThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager
by A verified traveler
Posted 22 Apr 2024
Great location
Comment from Hotel Management
30 Apr 2024 by res, Hotel Management
Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.
by A verified traveler
Posted 21 Apr 2024
the property is quite old, the bathroom and interior are outdated and battered, but clean. the windows can't be opened (at least in our room, there is only AC) and the whirlpool on the roof is not working. I have still no answer on an email inquiry because of something I forgot at the hotel. Not the customer service I expected for this price.
Comment from Hotel Management
22 Apr 2024 by res, Hotel Management
Dear LucaProviding all of our guests with a memorable stay at Sydney Harbour Hotel is what we strive for each day, and I am saddened to read that we have missed the mark on this occasion. I would like to talk with you further to allow me to gather some more information on your stay and your room type. Please let me know the best contact details for you or feel free to contact me directly.I look forward to hearing from you LucaReservations Manager
by A verified traveler
Posted 20 Apr 2024
Staff were lovely. Building needs an update. Hotel have billed us for stay even though paid Expedia!
Comment from Hotel Management
22 Apr 2024 by res, Hotel Management
Dear JillThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations Manager
by A verified traveler from Chisholm
Posted 14 Apr 2024
Very dated, but kept up well. Great staffing and very friendly.
Comment from Hotel Management
15 Apr 2024 by res, Hotel Management
Dear Scott,Thank you it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of the wonderful customer serviceWe look forward to welcoming you back in the near future.Kind regards Reservations
by A verified traveler
Posted 13 Apr 2024
The location of the hotel to Circular Quay, The Opera House & The Bridge can’t be beat.
The hotel is in need of an upgrade, especially the bathrooms and AC system.
You can’t run the AC if you want to sleep.
While it’s a very old building, the noise is awful.
Our room backed onto the side alley where the dumpsters were emptied at 4am every day! The sound of smashing glass isn’t how you want to wake up on holiday.
When we mentioned this to the front desk, they thanked us for telling them.
The laundry facilities are great and much appreciated on a long trip. $4 for a wash and $4 for the dryer. Detergent is provided.
Overall a great location, but the hotel use a little TLC.
Comment from Hotel Management
15 Apr 2024 by res, Hotel Management
Dear Nicola,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards Reservations
