Ratings based on 257 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Mold, bugs, stained sheets, no window in my room, you either took a burning hot shower or ice cold. Tv didnt work. Mini fridge had layers of dirt. Toilet was dirty... i'd recommend a park bench before i would ever stay here again.
Comment from Hotel Management
18 Apr 2024 by Richard - SBH Front Desk, Hotel Management
Dear Molly,We are terribly sorry to hear about your experience.You have never reported any of those issues during your stay neither any other guest complained about hot water problems ( one hot water unit serves 8 rooms, every shower has 2 taps hot and cold you can play around with both to adjust water temperature to your liking )We did go to your room straight after reading this review, tv works perfectly, bugs might have gone away for the weekend ? and window in the bathroom is still thereLet us know if you opt for the bench in the park, we can swing by for a visit, bring some oranges too.All the best
by A verified traveler
Posted 1 Mar 2024
I got covid the during the night before i was supposed to stay, i notified the hotel 7am the morning of my reservation to say i wont be coming in that evening. i understand it was last minute and i still could have come to the hotel and put the health of the staff at risk but decided to do the right thing and cancel.
They kept my money , and when i checked later to see if the room was available online, it wasnt, so i guess they booked it out again and doubled down.
I didnt expect a refund, but i asked the hotel for at least a credit for a stay in the future, or half the credit for what i spent. Not impressed.
Comment from Hotel Management
7 Mar 2024 by Richard, Hotel Management
Dear Benjamin,Thank you for taking the time to leave this review and we regret to learn that you could not stay with us.After further investigation to our team, we found the cancellation request was sent very last minute therefore we could not confirm any refund or credit. As a good gesture, our team approved name change however your reservation was booked through third party and need to be changed by your agent, unfortunately we did not received any email or call until we closed. We also tried to open our website and tried to sell the room, but again as it was very last minute and we could not sell the room until we close.Our Reception is available only until 6PM, after 6PM we also closed our website for the same day arrival to avoid any issue for any new same day arrival, it does not mean we were booked as your room was still empty until the next day.We wish this clarification meets your expectation and we wish you may understand.Best regards,Richard
by A verified traveler from Columbus
Posted 29 Feb 2024
Nice little hotel in the street close to shops and restaurants. You need to rely on the aircon as there's no windows to let in fresh air.
by A verified traveler
Posted 20 Feb 2024 on Wotif
Probably needs blackout curtains. The light comes through the white curtains. Maybe double glazing to keep out the noise of traffic etc
by A verified traveler
Posted 5 Feb 2024
Sign in then room entrance is in another street.Then having to clumb two sets of stairs.
by A verified traveler
Posted 16 Jan 2024 on Wotif
Less than basic
by A verified traveler
Posted 9 Jan 2024 on Wotif
The staff and hotel management were inconsiderate and rude, they were belittling over the phone. Frankly, not worth the hassle. Don’t stay here.
Comment from Hotel Management
9 Jan 2024 by Jim - SBH Front Desk, Hotel Management
Dear Palepa,we are very sorry to hear about your comments and disappointmentWe do understand your frustration for not being able to change your booking dates, unfortunately not only you booked a non refundable room but you wouldn't help us starting the process with Expedia first but expected us to do everything.As we explained, we cannot change dates from our end unless the booking agent is aware of it and it's involved in the process.We are sorry if we couldn't help.Best RegardsThe SBH Team
by A verified traveler
Posted 5 Jan 2024
Friendly welcoming and the hotel was perfect for what I needed.
by A verified traveler
Posted 31 Dec 2023
by A verified traveler
Posted 16 Dec 2023
Good location close to kings X.
Basic accommodation nothing luxurious.
Friendly staff.
