Ratings based on 931 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
1 Jun 2024 by Liam Sammut - Duty Manager, Hotel Management
Dear Chiara, thank you for taking the time to review your recent stay with us. It was a pleasure to have you stay and we hope to welcome you back again soon!
by A verified traveler
Posted 21 Apr 2024
Room.wasnt cleaned to a high standard, broken glass provided in bathroom, phone in room was dirty, no in room movies, limited foxtel, bathroom needs updating and limited supplies in bathroom
Comment from Hotel Management
26 May 2024 by Liam Sammut - Duty Manager, Hotel Management
Thank you, Alison, for taking the time to review your recent stay with us. We value feedback like this, and rest assured I have shared this with our housekeeping team for further review. Thank you again for feedback like this as it identifies in which improvement is much needed.
by A verified traveler
Posted 17 Apr 2024
Great place to stay, good location. Rooms are showing their age especially the bathrooms. Brad are comfy, rooms are clean
Comment from Hotel Management
20 Apr 2024 by Liam Sammut - Duty Manager, Hotel Management
Thank you, Bron, for taking the time to review your recent stay with us. Feedback like this is very important to us and rest assured this has been directed to the proper departments for further review. We hope to welcome you back again soon!
by A verified traveler from NSW
Posted 28 Mar 2024
No microwave but staff did offer to heat or reheat anything at reception, who would do that to them? A terrible, loud sound of a fan with or without the air conditioning system on all night. There’s no way of controlling the air conditioning fan speed. No lunch.
I will find somewhere else next time.
Comment from Hotel Management
11 Apr 2024 by Katrina T - Front Office Manager, Hotel Management
Thank you for providing feedback on your most recent stay with us! I do apologize for the inconvenience you experienced throughout your stay. Our team pride themselves on creating memorable experiences for our guests however its apparent we fell short on this occasion. I have passed on your feedback to rectify the A/C however our restaurant is indeed open for All Day dining from 11:30am - 18:00pm.Thank you again for taking time to provide your feedback once again as its feedback like this we use to continuously grow and avoid similar situations like this from reoccurring.
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
20 Apr 2024 by Liam Sammut - Duty Manager, Hotel Management
Thank you, Arran, for taking the time to review your recent stay with us.
by A verified traveler
Posted 21 Mar 2024
Great staff and ideally located for my meetings in Norwest Business Park
Comment from Hotel Management
27 Mar 2024 by Liam Sammut - Duty Manager, Hotel Management
Thank you, Paul, for taking the time to review your recent stay with us. It was an absolute pleasure to have you stay and we cannot wait to welcome you back again soon!
by A verified traveler
Posted 5 Mar 2024
Carpets and furniture was not clean.!!!
Carpets need to be replaced
Comment from Hotel Management
16 Mar 2024 by Liam Sammut - Duty Manager, Hotel Management
Dear Harpreet, thank you for taking the time to review your recent stay with us. Feedback like this is crucial to us as it helps in identifying areas of improvement. Rest assured it will not go ignored and is currently being discussed closely with the proper deparments.
by A verified traveler
Posted 3 Mar 2024 on Wotif
Comment from Hotel Management
16 Mar 2024 by Liam Sammut - Duty Manager, Hotel Management
Thank you, Judy, for reviewing your recent stay with us.
by A verified traveler
Posted 1 Mar 2024 on Wotif
The bed is comfortable. Unfortunately, the cleanliness is not up to standard. Hair on bathroom floor was not vacummed and bathtub drain hole not cleared resulted water unable to run through when taking shower. 😑
Comment from Hotel Management
1 Mar 2024 by Liam Sammut - Duty Manager, Hotel Management
Dear Jessica,Thank you for taking the time to review your recent stay with us, its feedback like this that allows us to identify areas in which we can improve. We thank you for bringing this to our attention and do hope you allow us to prove that the feedback has not gone ignored.
by A verified traveler
Posted 26 Feb 2024 on Wotif
Comment from Hotel Management
1 Mar 2024 by Liam Sammut - Duty Manager, Hotel Management
Dear Elizabeth, thank you for taking the time to review your recent stay at Rydges Norwest Sydney, we appreciate your feedback.
