Ratings based on 14 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jul 2023 on Wotif
by A verified traveler
Posted 29 Jan 2020 on Hotels
by A verified traveler
Great value for dollar
Posted 2 Dec 2019 on HotelsEXCELLENT value for dollar. VERY complete kitchens. OUTSTANDING location on a beautiful beach with cute coffee shops very close.
Comment from Hotel Management
2 Dec 2019 by Kym - Reef Resort Apartments , Hotel Management
Many thanks for your lovely feedback. We're so pleased you enjoyed your stay with us. Mona Vale is certainly a hidden gem 😉
by A verified traveler
Posted 6 Nov 2019
Was quite distressed about the number of cockroaches running around the floor at night time in the kitchen.
Double mattress in main bedroom sags in the middle.
Ceiling fans would be nice!
Comment from Hotel Management
2 Dec 2019 by Kym - Reef Resort Apartments, Hotel Management
We appreciate your feedback and will endeavour to improve in areas mentioned.
by A verified traveler
Posted 16 Oct 2019 on Hotels
Where to start. The unit is very old and in need of TLC. The fans were two stand fans which were rusting and the heating two small blow heaters. The kitchen was very sad and old. Some attempt was made to modernise it but was still left wanting.
WIFI was only available if one walked to the office. As is was raining and cold I found this very inconvenient.
The position and views was the only saving grace.
Comment from Hotel Management
27 Oct 2019 by Kym - Reef Resort Apartments , Hotel Management
Hi Kristine,
Sorry to hear you were dissapointed with your stay. The apartments are older style but we endeavour to provide a clean and comfortable stay for our guests.
We take on board your feedback and will continue to improve.
by A verified traveler
Posted 14 Oct 2019 on Hotels
Comment from Hotel Management
27 Oct 2019 by Kym - Reef Resort Apartments , Hotel Management
Many thanks for your 10 out of 10 review. We do our best to ensure our guests enjoy their stay.
by A verified traveler
Posted 21 Sep 2019 on Wotif
Comment from Hotel Management
23 Sep 2019 by Carl, Hotel Management
Thank you for taking the time to pass on your review from all of the staff here we thank you.
by A verified traveler
Posted 6 Jul 2019 on Wotif
The location is excellent, and this is its main attraction. Unfortunately the WiFi was almost non-existant, too intermittent and slow to be any use at all. We needed to use phone WiFi hotspot for the entire stay (6 days). Wifi access is important to us and for this reason I would not stay there again. Impossible if you need to do work emails and other vital communications. Also cockroaches. And dusty crockery and cutlery. Had to wash everything. Pre-arranged lower floor accommodation did not eventuate, nor did the help to carry bags three flights of stairs. Boo.
Comment from Hotel Management
2 Dec 2019 by Kym - Reef Resort Apartments, Hotel Management
Wi-Fi has now been installed and is accessible in all of our holiday apartments. We apologise that you were inconvenienced without Wi-Fi access during your stay but this has been rectified for future holiday makers.
by A verified traveler from Tahmoor, Australia
Posted 2 May 2019 on Wotif
Great convenient location and lovely people to deal with, hassle free stay.
Comment from Hotel Management
13 May 2019 by Kym - Reef Resort Apartments, Hotel Management
Many thanks for your feedback. We are pleased that you enjoyed your stay with us and you are welcome back anytime :-)
by A verified traveler
Posted 23 Apr 2019 on Wotif
Great location and value for money. A comfortable apartment.
Comment from Hotel Management
13 May 2019 by Kym - Reef Resort Apartments , Hotel Management
Great that you enjoyed your holiday at Reef Resort Apartments. Spread the word!! We'll see you next time :-)
