Ratings based on 1,275 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Hidden away, this modern apartment provides all the mod cons. Great location. Fab facilities. Highly recommend.
Comment from Hotel Management
25 Apr 2024 by Kosala - Super host , Hotel Management
Hi Nicole,Thank you for your brilliant feedback! We are very delighted to know that your stay with us was a pleasant and enjoyable one. We look forward to welcoming back in the near future.
by A verified traveler
Posted 1 Apr 2024
Awesome place to stay, communication was excellent.
Handy to everything we needed.
Comment from Hotel Management
4 Apr 2024 by Kosala Silva, Hotel Management
HI Nicky,We very much appreciate your comments regarding your stay at the Punthill Norwest. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to your next stay with us!
by A verified traveler
Posted 4 Mar 2024 on Wotif
Thought that $25 for parking was pretty expensive considering the prize I paid for the room. The bed is hard as rock and pillow are flat once you lay your head on them. Wouldn’t stay here again as I would have another sleepless night if I did.
Comment from Hotel Management
8 Mar 2024 by Christina- Punthill Norwest Team, Hotel Management
Hi Jasmine,Thank you for staying with us.We apologise for the inconvenience caused during your stay. Due to recent changes in operations our charges for parking has changed. There are additional pillows available in the closet in the bedrooms. We appreciate you taking time out to share your review and we hope you give us another chance to accomodate you.Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 4 Mar 2024
Great location for a Day on the Green concert.
Comment from Hotel Management
8 Mar 2024 by Christina- Punthill Norwest Team, Hotel Management
Hi Christine,Thank you for staying with Punthill Norwest. We are pleased to hear that you enjoyed your stay.We appreciate you taking time out to share your review and we look forward to welcoming you back. Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 3 Feb 2024 on Wotif
Comment from Hotel Management
15 Feb 2024 by Christina- Assistant Hotel Mngr, Punthill Norwest, Hotel Management
Hi Mario,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us. We are looking forward to welcoming you back.Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 31 Jan 2024 on Wotif
The blanks were covered in make up and had yellow stains on them we had a child staying with us so sleeping on the pull out lounge was fine but no shears for the bed and when the cleans come in they didn’t do anything left dirt on the floor
Comment from Hotel Management
31 Jan 2024 by Christina- Assistant Hotel Mngr, Punthill Norwest, Hotel Management
Hi Melissa,Thank you for staying with Punthill Norwest.We apologise for the inconvenience caused during your stay. You are welcome to see the Front desk team during your stay for any assistance. Please note as per the Welcome letter on check in there is minimum Housekeeping service during your stay. We appreciate you taking time out to review us and we look forward to welcoming you back.Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 28 Jan 2024 on Wotif
Comment from Hotel Management
31 Jan 2024 by Christina- Assistant Hotel Mngr, Punthill Norwest, Hotel Management
Hi Richard,Thank you for staying with Punthill Norwest.We look forward to welcoming you back.Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
31 Jan 2024 by Nick - Super Host, Punthill Norwest Team, Hotel Management
Hi Nick,Thank you for staying with Punthill Norwest.We look forward to welcoming you back.Kind regards,Punthill Norwest Team.
by A verified traveler
Posted 21 Jan 2024
Comment from Hotel Management
23 Jan 2024 by Nick - Super Host, Punthill Norwest Team, Hotel Management
Hi Markus,Thank you for staying with Punthill Norwest.We appreciate you taking time out to review us and we look forward to welcoming you back.
by A verified traveler
Nice place to stay
Posted 19 Jan 2024 on HotelsIt was a great place to stay, the family enjoyed it for the time we were there. Positioning of the pool and condition was a bit weird, as out the back and away from the hotel. Was perfect apart from that.
Comment from Hotel Management
23 Jan 2024 by Nick - Super Host, Punthill Norwest Team, Hotel Management
Hi HeathThank you for staying with Punthill Norwest. We are pleased to hear that you We appreciate you taking time out to survey us and we look forward to welcoming you back.
