Ratings based on 469 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
Location was really good
by A verified traveler
Posted 13 Apr 2024
The room was small and bedding wasnt the most comfortable.
by A verified traveler
Posted 5 Apr 2024
Nice and quiet place
by A verified traveler from Parramatta
Posted 17 Mar 2024
by A verified traveler
Posted 5 Mar 2024
Old property in need of an update. Even though it’s old and needs updating, no excuse for dirty. Would not recommend
Comment from Hotel Management
14 Mar 2024 by Eric L, Sales and Marketing Manager, Hotel Management
Dear Mike, Thank you for your review. Every step is taken to ensure that the hotel is serviced and presentable. We have taken your comments on board and hope to welcome you back to the Palais Royale in the near future.
by A verified traveler
Posted 18 Feb 2024 on Wotif
by A verified traveler
Posted 11 Feb 2024 on Hotels
by A verified traveler
Posted 20 Jan 2024
by A verified traveler
Posted 14 Jan 2024
Staff service not friendly
Comment from Hotel Management
14 Mar 2024 by Eric L, Sales and Marketing Manager, Hotel Management
Dear Tony, Thank you for your review. We pride ourselves in delivering exceptional service and take this feedback very seriously. We will work towards improve our service standards in order to keep to our commitment in outstanding service. We hope you welcome you back in the near future.
by A verified traveler
Posted 26 Nov 2023 on Lastminute
Lovely old world charm
Comment from Hotel Management
29 Nov 2023 by Eric L, Sales and Marketing Manager, Hotel Management
Dear David, thank you for your kind words. We hope to welcome you back to the hotel in the near future.
