Ratings based on 954 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The facility needs to be updated with options for dining or entertainment.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Yuan, Thank you for sharing your feedback. We appreciate your input regarding dining and entertainment options. We continuously strive to enhance our guests' experience, and your comments will certainly be taken into consideration as we evaluate opportunities for improvement. We hope you still enjoyed your stay overall, and we look forward to welcoming you back in the future.Regards
by A verified traveler
Posted 30 Apr 2024
Spacious and clean.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Oliva, We're glad to hear that you found your stay spacious and clean! Providing a comfortable environment is one of our top priorities. Thank you for choosing PARKROYAL Darling Harbour, and we hope to welcome you back again soon for another enjoyable experience!Regards
by A verified traveler
Posted 30 Apr 2024
The Hotel is so close to Darling Harbour and transport, either trains or the light rail system. Plenty of restaurants in the area.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Richard, We're delighted to hear that you enjoyed our convenient location near Darling Harbour and various transportation options. It's great to know that you found plenty of dining choices nearby as well. Thank you for choosing PARKROYAL Darling Harbour, and we hope to welcome you back for another enjoyable stay in the future!Regards
by A verified traveler
Posted 30 Apr 2024
Over priced for what it is - minimal in-house dining options. It also seems to be in a dingy nighttime street. Rooms were fine. Looks like bathroom had been recently renovated & was done as cheaply as possible. Two out of the four front desk staff we dealt with I would classify as “surly”.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Jim, We appreciate your feedback regarding your recent stay at PARKROYAL Darling Harbour. We apologise if the value did not meet your expectations and if you found the dining options to be limited. Your comments about the ambiance of the surrounding area and interactions with our staff have been noted and will be addressed internally. We strive to provide a comfortable experience for all our guests, and we regret if we fell short in your case. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.Regards
by A verified traveler
Posted 30 Apr 2024
Super comfortable and lovely friendly staff! Great place to stay, would definitely consider it again in the future :)
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Despina, Thank you for your kind words! We're delighted to hear that you found our hotel super comfortable and that our staff contributed to a lovely experience during your stay at PARKROYAL Darling Harbour. It would be our pleasure to welcome you back again in the future!Regards
by A verified traveler
Posted 29 Apr 2024
Excellent value for money.Very clean and the staff are friendly and helpful.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Robert,We're thrilled to hear that you found excellent value in your stay with us at PARKROYAL Darling Harbour! Maintaining cleanliness and providing friendly, helpful service are top priorities for us, so we're delighted that you experienced both during your time here. If your travels bring you back to Sydney, we'd be more than happy to welcome you for another wonderful stay!Regards
by A verified traveler
Posted 27 Apr 2024
Comfortable, walking distance to all places i required to visit.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Vince,We're delighted to hear that you found your stay at PARKROYAL Darling Harbour comfortable and convenient for your needs! Our central location aims to provide easy access to the attractions and destinations you want to explore. We hope to welcome you back again in the future!Regards
by A verified traveler
Posted 27 Apr 2024
Great service and facilities!
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Stavros, We're thrilled to hear that you enjoyed your experience at PARKROYAL Darling Harbour! Thank you for your kind words about our service and facilities. We strive to provide our guests with the best possible stay, and we're glad we could meet your expectations. We hope to welcome you back again in the future for another great stay!Regards
by A verified traveler from Ormeau Hills
Posted 27 Apr 2024
A great hotel in a perfect location, the staff are amazing too. Highly recommend this hotel.
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Steven, Thank you for your glowing review! We're delighted to hear that you had a great experience at PARKROYAL Darling Harbour. It's wonderful to know that you found our location perfect and our staff amazing. We appreciate your recommendation and hope to have the pleasure of welcoming you back again soon!Regards
by A verified traveler
Posted 27 Apr 2024
Thank you for another wonderful stay PARKROYAL. This is our second stay in Sydney, we will definitely return to the same hotel. The hotel room is clean, spacious enough for 2 adults and 2 small children.
The location is very central and walkable to Darling Harbour, Town Hall, Chinatown and the mall is only just a few minutes away.
The hotel staff are lovely, friendly and helpful.Buffet breakfast has good selections but can get quite busy at times!!!
Comment from Hotel Management
30 Apr 2024 by Jeroen M. General Manager, Hotel Management
Dear Michael,Thank you for your kind words! We're thrilled to hear that you had another wonderful stay with us at PARKROYAL Darling Harbour. It's fantastic to know that you found our rooms clean and spacious, our location convenient, and our staff friendly and helpful. We appreciate your feedback about the buffet breakfast, and we'll do our best to manage the crowds better in the future. We look forward to welcoming you back for your next visit to Sydney!Regards
