Ratings based on 960 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Christchurch
Posted 12 May 2024
Stayed for a couple of nights here due to my flights being delayed. I found the room very stark. Nothing in there to make it feel comfortable or inviting. The bathroom is small and the shower was just tall enough for me to stand in it. My TV and room phone didn't work in the 1st room, I had to go down to reception to let them know, so they moved me to another. No folder with information in the room about the hotel and services, just one sheet of paper on the table. And nothing on that. Like if i wanted to order room service, i would have no idea what to order.
The Gym is useless, don't even bother going there.
Also to charge customers $10 for the shuttle to the airport, which is about a 10 minute walk away, I think that should be free. I walked to the airport it was that close.
The staff on reception were great and helped me out. But this is 3 star hotel at 4 star prices. Very disappointing really.
by A verified traveler
Posted 8 May 2024
Just a overnight on way home between flights. Staff were helpfull. Room was xlean and had a nice bed
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Kevin,Thank you for taking the time to share your feedback following your overnight stay at Novotel Sydney International Airport. We're delighted to hear that our staff provided helpful assistance and that you found your room clean and comfortable, with a nice bed to ensure a restful night's sleep.Your satisfaction is our top priority, and we're glad we could contribute to a pleasant stay, even if it was brief. We appreciate your kind words and hope to have the opportunity to welcome you back for another enjoyable experience in the future.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 7 May 2024
East access from the airport, easy check in.
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear David,Thank you for taking the time to share your feedback following your recent stay at Novotel Sydney International Airport. We're delighted to hear that you found our hotel conveniently located near the airport and that your check-in experience was smooth and efficient.Ensuring a hassle-free arrival and departure process is a priority for us, and we're pleased that we could provide you with ease of access and a seamless check-in experience.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport
by A verified traveler
Posted 6 May 2024
Great location, very clean, helpful staff.
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Ken,Thank you for sharing your experience following your recent stay at Novotel Sydney International Airport. We are thrilled to hear that you found our location great, our hotel very clean, and our staff helpful.Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're pleased that we met your expectations in these areas.We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another wonderful stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport
by A verified traveler
Posted 6 May 2024
The in house bar was nice
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Darren,Thank you for sharing your feedback regarding your recent visit to the in-house bar at Novotel Sydney International Airport. Our team works hard to create a welcoming environment for our guests, and it's wonderful to know that you had a positive impression of our bar.If there's anything more we can do to enhance your overall experience, please don't hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable experience in the future. If there's anything more we can do to further enhance your visit, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 6 May 2024
Excellent service
Comment from Hotel Management
8 May 2024 by Guest Relations Team, Hotel Management
Dear Ramez,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that you experienced excellent service during your time with us.Providing exceptional service to our guests is our top priority, and we are thrilled that our efforts made a positive impact on your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable experience in the future. If there's anything more we can do to further enhance your stay, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 5 May 2024
Staff were very attentive and prompt.
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Ian,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are delighted to hear that you found our staff to be very attentive and prompt during your visit.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything more we can do to further enhance your experience, please don't hesitate to let us know.Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 3 May 2024
Easy to get to the airport for a fee
Comment from Hotel Management
8 May 2024 by Guest Relations Team., Hotel Management
Dear Joan,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our location convenient for accessing the airport.Indeed, our proximity to the airport, along with our shuttle service available for a fee, aims to provide our guests with ease and convenience in their travels.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport
by A verified traveler
Posted 2 May 2024
Close to airport and had a restaurant
Comment from Hotel Management
9 May 2024 by Guest Relations Team., Hotel Management
Dear Sophia,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel conveniently located close to the airport and appreciated the availability of our restaurant.Providing convenience and comfort to our guests is our priority, and we're glad to know that our location and dining options met your needs.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Dear Sophia,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel conveniently located close to the airport and appreciated the availability of our restaurant.Providing convenience and comfort to our guests is our priority, and we're glad to know that our location and dining options met your needs.We appreciate your positive review and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards,Novotel Sydney International Airport.
by A verified traveler
Posted 1 May 2024
Very convenient if you’re leaving from Sydney International… so much so that we walked to the airport. The lobby and restaurants are lovely. The rooms, especially the bathroom, feel dated.
Comment from Hotel Management
9 May 2024 by Guest Relations Team, Hotel Management
Dear Darre,Thank you for sharing your feedback following your recent stay at Novotel Sydney International Airport. We are pleased to hear that you found our hotel very convenient, especially for those departing from Sydney International Airport.We appreciate your kind words regarding our lobby and restaurants, and we're glad you enjoyed the ambiance. However, we apologize for any disappointment regarding the dated feel of the rooms, particularly the bathrooms. Your feedback is invaluable to us, and we will certainly take it into consideration as we continue to enhance our guest experience.We hope to have the opportunity to welcome you back for another stay in the future. Warm regards,Novotel Sydney International Airport
